TMS Care Coordinator: Travel, Growth & Patient Impact

Family Care Center; Loveland (CO); On-site; USD 34,000 - 39,000; Full time

Job summary

Family Care Center in Loveland, CO is seeking a TMS Care Coordinator to educate patients, qualify for insurance, obtain authorizations, and coordinate care across 2–3 clinics in the metro area. The role supports the TMS program under the Director of TMS Operations, collaborating across teams to implement new processes.

Travel is primarily within the metropolitan region, with occasional regional travel as needed; clinical settings require staying within clinics in Loveland/ Fort Collins area.

Qualifications

• Two years’ experience in healthcare related field.
• Experience with prior authorization or mental health terms is preferred.
• Candidate must have a valid driver’s license.
• TMS training certification is required after 90 days.

Responsibilities

• In collaboration with TMS Providers, assist with the educational portion of TMS consultation to interested patients, perform demonstrations on TMS devices to interested patients, and navigate insurance landscape with patients and providers.
• Complete prior authorization requests and ensure prompt insurance follow up.
• Assist in scheduling Peer to Peer Reviews with insurance companies and internal Psychiatrists.
• Writing and following up on all insurance appeal letters.
• Collaborate with Benefits Investigator/Cost Estimation Team to understand and relay findings to patients. Work with patients on financing options when applicable (insurance and self-pay).
• Act as patient liaison throughout the journey from consultation to patient start. Provide consistent communication with patients so they understand where they are in the insurance approval process.
• Schedules patients’ mappings with PA and MD.
• Cross trained as a TMS Technician to act as back up in emergency short staffing situations.
• Attend clinic and regional meetings as directed by TMS Operations Manager and Regional Medical Director.

Skills

Healthcare experience

Prior authorization knowledge

Strong communication skills

Driver's license

Education

High School Diploma or GED

TMS training certification

Job description

Family Care Center in Loveland, CO is seeking a TMS Care Coordinator to educate patients, qualify for insurance, obtain authorizations, and coordinate care across 2–3 clinics in the metro area. The role supports the TMS program under the Director of TMS Operations, collaborating across teams to implement new processes.

Travel is primarily within the metropolitan region, with occasional regional travel as needed; clinical settings require staying within clinics in Loveland/ Fort Collins area.