Title Specialist

Copart Catastrophe Response Fleet, LLC; Phoenix (AZ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k

ESPP - Employee Stock Purchase Plan

EAP - Employee Assistance Program

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Title Specialist in Phoenix, AZ, who will handle daily processing of vehicle titles and ensure compliance with state regulations.

The role requires interaction with customers and internal teams, maintaining accurate records, and resolving title issues promptly. The position reports offsite to American Family Insurance in Phoenix, with responsibilities including document verification, communication with customers, and maintaining organized filing systems.

Qualifications

• HS diploma or equivalent.
• Two years customer service experience.
• One year vehicle title processing experience.
• Typing speed 45 wpm.
• Basic 10 Key proficiency.
• Excellent communication skills, verbal and written.
• Ability to work under pressure and meet deadlines.
• Must be able to multi-task and work independently.

Responsibilities

• Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing/incorrect title paperwork and determine proper resolution timely.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships with DMV and sellers and maintain title filing.

Skills

Customer service

Communication

Typing speed 45 wpm

Single-tasking

Attention to detail

Education

HS diploma

Tools

MS Office

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Title Specialist will be responsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Copart policies, the Title Specialist will answer questions; provide support and facilitate the Copart experience through offering solutions to meet customers' needs. In addition, the Title Specialist will maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines. The Title Specialist will be the face of the company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

This position will report to a location offsite at American Family Insurance, 225 N. 45th St, Phoenix, AZ 85034

• Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Performs other duties as assigned.

Required Skills & Experience:

• HS diploma.
• Two years customer service experience.
• One year vehicle title processing.
• Computer proficiency (MS Office Word / Suite).
• Typing speed 45 words per minute.
• Basic 10 Key proficiency .
• Excellent customer service skills and attitude.
• Excellent communication skills - verbal and written.
• Must be able to work under pressure and meet time sensitive deadlines.
• Must be able to multi-task.
• Must be able to work independently with little supervision.
• Must be able to view a computer screen for a significant portion of the work day .
• Strong attention to detail.
• Title knowledge of local and surrounding states is preferred.
• Strong organizational skills.
• Numeric and alphabetic filing skills are mandatory.
• Must be able to work overtime schedule as needed.
• Notary license preferred.
• Bilingual a plus.
• Occasional overtime as needed.

Pay: $22.00- $23.00/ Hour

Benefits Summary:

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
• Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)