Title Specialist

Vitu; Indianapolis (IN); On-site; USD 21,848 - 32,718; Full time

Benefits offered by this job

Healthcare Coverage

Generous PTO

Tuition Reimbursement

Job summary

Vitu in Indianapolis is looking for a Service Specialist I to join our team. This role involves engaging with customers to assist them with vehicle titling and registration processes. You'll handle inquiries primarily via phone and email, ensuring timely responses and adherence to company policies.

Candidates should demonstrate attention to detail, strong organizational skills, and adaptability. The position offers a competitive hourly rate with benefits including healthcare coverage and paid time off.

Qualifications

• Experience in customer service or a similar role.
• Ability to work flexible hours, including mandatory overtime.
• Proficient in handling documents efficiently.

Responsibilities

• Respond to customer inquiries via email, phone, and service tickets.
• Process vehicle title applications and maintain workflow standards.
• Engage with customers to assist with their needs.

Skills

Customer engagement

Communication skills

Attention to detail

Organizational skills

Adaptability

Job description

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Title Service Specialist I (Onsite)

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

• Reply to email messages, faxes and service tickets.
• Engage customers and determine how to assist them.
• Answer and effectively respond to inbound phone calls via call center applications.
• Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.
• Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
• Process applications for duplicate vehicle titles, payments or changes to vehicle titles.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.

Responsibilities

• Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next.
• Sort and imaging Lender packets in vault/secure room.
• Retrieve perfecting documents from a secured vault repository.
• Sign off on State documents.
• Follow established procedures and compliance requirements.
• Perform other duties as necessary.
• Ability to work a flexible schedule as needed, including occasional mandatory overtime.
• Attention to detail; good organizational skills; adaptability; demonstrates consistent accuracy and thoroughness; efficient and timely completion of work.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation

Hourly rate range for this position: $15.86 - $23.75.

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision.
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).
• Generous PTO.
• Pet Insurance.
• Retirement Planning.
• ID Theft Insurance.
• Life and Disability Insurance.
• Commuter Benefits.
• Accident & Hospital, Critical Illness Insurance.
• Tuition Reimbursement.

Equal Employment Opportunity

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.