Title Clerk/Billing CLerk

Keffer Volkswagen; Huntersville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Keffer Volkswagen in Huntersville, NC, is seeking a candidate for an office management role. The position requires excellent communication skills, the ability to manage transactions accurately, and ensure customer satisfaction.

Applicants must have a high school diploma and strong organizational skills to oversee office supplies, maintain vehicle inventory, and manage workload efficiently.

Work hours may include evenings, weekends, and holidays as needed.

Qualifications

• Strong communication skills.
• Ability to read and follow instructions.
• Professional appearance required.

Responsibilities

• Devote to ensuring customer satisfaction.
• Supervise all transactions and office supplies.
• Maintain vehicle inventory and paperwork.

Skills

Excellent communication skills

Ability to read and comprehend instructions

Professional personal appearance

Education

High school diploma or the equivalent

Job description

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time indoors in air‑conditioned areas.

Sitting

for prolonged periods

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

for prolonged periods

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job‑Specific Expectations

• Be polite and friendly and greet customers promptly.
• Devise, implement and monitor a filing system for all accounting reports that is precise and easily accessible.
• Organize and oversee all transactions.
• Supervise accounts payable invoices, making certain that payments for purchases, dues, and taxes are accurate and prompt and that the pertinent forms are filed correctly and on time.
• Be polite and prompt on the telephone, documenting messages as required and ensuring that the appropriate employees receive them. When the call regards a customer complaint, deal with it by quickly notifying the appropriate individual, and accurately express the status and significance of the call.
• Make sure office supplies are stocked and replaced efficiently and to avoid running out.
• Ensure a clean, amiable and efficient office environment.
• Receive and appropriately manage the mail to safeguard it.
• Keep vehicle inventory up to date. Manage accurate and properly filed sold vehicle paperwork.
• Oversee payment for sold vehicles and trade acceptance purchases to ensure that such are made promptly and appropriately.
• Ensure that the telephone is answered promptly in a courteous manner; accurate messages are handed to the appropriate person quickly and that pages are voiced in a professional tone.
• Assist the Business Manager as required by providing dependable, prompt, and quality typing and other assistance as requested.
• Assist in any duties needed to help with workflow.