Title Clerk/Billing Clerk

Keffer Automotive Group; Boone (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Keffer Automotive Group is seeking a dedicated individual who excels in customer satisfaction and office management. This role requires strong communication skills and a professional appearance, aligning with the company's commitment to quality standards.

Responsibilities include overseeing transactions, managing accounts payable, and maintaining a clean and efficient office environment. The position is open to candidates with a high school diploma or equivalent, ensuring a foundation of knowledge and skills to succeed.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsibilities

• Devote yourself to ensuring customer satisfaction.
• Maintain a follow-up system for assigned projects.
• Review daily, weekly, and monthly actions for efficiency.
• Participate in performance management.

Skills

Excellent communication skills

Ability to read and comprehend instructions

Professional personal appearance

Education

High school diploma or equivalent

Job description

Qualifications

High school diploma or the equivalent.

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

• Spend time indoors in air‑conditioned areas.
• Sitting for prolonged periods.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs to 50 lbs infrequently.
• Reaching and/or lifting overhead infrequently.
• Climbing stairs.
• Repetitive hand/finger movement for prolonged periods.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling infrequently.

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand federal, state and local requirements that govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday hours as required.

Job‑Specific Expectations

• Be polite and friendly and greet customers promptly.
• Devise, implement and monitor a filing system for all accounting reports that is precise and easily accessible.
• Organize and oversee all transactions.
• Supervise accounts payable invoices, ensuring accurate and prompt payments and correct filing.
• Be polite and prompt on the telephone, documenting messages as required and ensuring appropriate employees receive them.
• When the call regards a customer complaint, deal with it by quickly notifying the appropriate individual and accurately expressing the status and significance of the call.
• Ensure office supplies are stocked and replaced efficiently to avoid running out.
• Ensure a clean, amiable and efficient office environment.
• Receive and appropriately manage the mail to safeguard it.
• Keep vehicle inventory up to date; manage accurate and properly filed sold vehicle paperwork.
• Oversee payment for sold vehicles and trade acceptance purchases to ensure they are made promptly and appropriately.
• Ensure the telephone is answered promptly in a courteous manner; accurate messages are handed to the appropriate person quickly and pages are voiced in a professional tone.
• Assist the Business Manager as required, providing dependable, prompt, and quality typing and other assistance as requested.
• Assist in any duties needed to help with workflow.