Title Clerk

ACV Auctions; Oklahoma City, Northern (OK, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

ACV Auctions is seeking a detail-oriented Titles Processor in Oklahoma City to handle vehicle title work in accordance with state DMV guidelines. You will process titles promptly to ensure customer satisfaction and maintain confidentiality.

The role requires 1–2 years in titles or automotive, strong MS Office or GSuite skills, and excellent communication. You will interact with dealerships, banks, and customers daily, solving issues professionally.

Qualifications

• High school diploma or GED.
• 1-2 years’ experience in titles, automotive industry, or related.
• Proven experience with Microsoft Office or GSuite.
• Effective communication and interpersonal skills.
• Problem-solving tactics.
• Detail orientation and time management.
• Titles/automotive experience preferred.
• Technical aptitude.
• Proven multitasking abilities.

Responsibilities

• This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Assures all phone calls and inquiries have been answered by the close of the day.
• Assist other departments as needed or assigned.

Skills

Effective communication

Problem solving

Detail orientation

Time management

Automotive titles experience

Technical aptitude

Multitasking

Customer service

Education

High school diploma or GED

1-2 years’ experience in titles, automotive industry, or related

Tools

Microsoft Office

GSuite

Job description

Job Summary:

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities:

• This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

• Accurately process incoming titles daily from dealerships, banks and credit unions.

• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.

• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.

• Maintains a professional, calm manner when negotiating with difficult or upset customers.

• Maintains a high level of confidentiality.

• Assures all phone calls and inquiries have been answered by the close of the day.

• Assist other departments as needed or assigned.

Experience & Education:

• High school diploma or GED

• 1-2 years’ experience in titles, automotive industry, or related.

Knowledge & Skills:

• Proven experience with Microsoft Office or GSuite

• Effective communication and interpersonal skills

• Problem-solving tactics

• Detail orientation and time management

• Titles/automotive experience preferred

• Technical aptitude

• Proven multitasking abilities

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