Title Claims Prevention Coordinator- 8 AM Start

PITT OHIO Express, LLC; Grove City (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k)

Profit sharing

Paid time off

Modern facilities

Job summary

PITT OHIO Express LLC in Grove City, OH is seeking a Claims Coordinator-Operations to join our team. In this full-time role you will communicate with customers and drivers, review claims, shortages, damages, PODs and bills of lading, and help minimize claims exposure through accurate data and timely follow-up.

The schedule is Monday through Friday, 8 AM start, with a focus on teamwork, process improvement, and dependable service.

Qualifications

• Excellent English communication with internal and external customers.
• Strong interpersonal, verbal and written communication skills.
• Typing skills and proficiency with MS Office software.
• Analytical, problem-solving and organizational abilities.
• Experience in claims handling is a plus, not required.

Responsibilities

• Communicate with internal and external customers on issues including shortages, damages, driver problems, PODs, rates and claims.
• Conduct thorough daily dock checks and itemize shipments that need investigation.
• Attend weekly shift meetings and brief the Terminal Manager on OS&D issues.
• Review weekly Claims Report and rebut claims that should not be paid.
• Maintain daily communication with Terminal Manager on quality issues and high-value claims.
• Audit bills of lading, delivery receipts and movement documents for notation errors.

Skills

English proficiency

Interpersonal skills

Communication skills

Typing skills

Microsoft Office

Organizational skills

Problem solving

Claims handling

Tools

Microsoft Office

Job description

PITT OHIO Express LLC

US-OH-Grove City

ID: 2026-4322

Category: Administrative Assistant

Position Type: Full-Time

Remote: No

Overview

PITT OHIO is a family-owned transportation company with a long-standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Claims Coordinator-Operations at our Grove City, OH location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity.

Schedule

• Monday-Friday
• 8 AM Start

What PITT OHIO Offers

• Competitive pay
• Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing
• Paid time off and holidays
• A respectful, people first work environment
• Well-maintained equipment & modern facilities

If you're looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you.

Responsibilities

• Communicate with both internal and external customers on a wide range of issues. These include, but are not limited to, calls regarding shortages and damages, problem calls from drivers, pick up calls, tracing, proof of delivery (POD's), rates, and claims issues.
• Responsible for doing a thorough, daily dock check, itemizing any shipments or pieces of shipment remaining on the dock that need to move or be investigated.
• Attend weekly shift meetings and talk to employees about any over, short, and damage (OS&D) issues. If you cannot attend, the topic for discussion must be given to Terminal Manager in advance of the meeting.
• Thoroughly review the weekly Claims Report, rebutting any claims that should not be paid.
• Communicate daily with Terminal Manager and supervisors on any quality issues and high value exceptions and claims.
• Daily audit bills of lading, delivery receipts, and all operations movement documents for notation errors. Share errors with Terminal Manager for tracking on CPPA Tracking log.
• Minimize the Company's claims exposure through investigation and communication with customers and employees on possible claims.

Other Duties

• Work with Terminal Managers and supervisors to minimize claims through training and education of workers and supervisors via shift meetings.
• Communicate with customers on any issues concerning SL&C trailers or any other issues that effect our ability to move their freight for next day delivery.
• Review quality of service by investigating for damages and/or shortages and take appropriate action to rectify or prevent future, similar issues.

Qualifications

Minimum Requirements

• Command of English language to communicate effectively with internal and external customers
• Must possess excellent interpersonal, verbal and written communication skills
• Previous claims experience is a plus, but not necessary.
• Strong analytical, problem solving, and organizational skills are required
• Must be competent and proficient in Microsoft Office Software products
• Must possess strong typing skills
• Ability to react to change productively and handle other essential tasks as assigned

Working Conditions/Physical Requirements

• Ability to work flexible hours
• Must be able to work with little or no supervision
• Potential candidates must be able to endure a noisy, dirty and quick paced environment with many interruptions
• Office Work
• Flexibility with changing job duties
• Monday through Friday, hours may vary depending on department needs. No weekend hours and minimal overtime required
• Quiet to moderate noise level
• Frequent movement and sedentary work required may be required daily to lift up to 25 pounds or exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects including the human body in a sustained motion; walking is frequently required for sustained periods of time
• Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading.
• Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions.
• Potential candidates must be able to endure a noisy, dirty and quick paced environment with many interruptions
• Candidates must be physically able to endure year-round weather conditions
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers.
• Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others

PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

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