Tissue Donation Coordinator Hybrid Opportunity

New England Donor Services; Waltham (MA); On-site; USD 35,232 - 50,179; Full time

Benefits offered by this job

Generous paid time-off program

Health, Dental, and Vision insurance

403(b) Retirement Plan

Tuition Reimbursement

Employee Assistance Program

Job summary

A healthcare organization in Waltham, MA is seeking a Tissue Donation Coordinator to guide donor families through the donation process while coordinating logistics with clinical partners. This role requires a Bachelor's degree and one year of related experience, or an Associate’s degree with 3+ years in the medical field. Exceptional telephone and computer skills are necessary. This position offers a flexible schedule, remote work opportunities post-orientation, and an excellent benefits package.

Qualifications

• Bachelor’s degree and one year of relevant experience, or Associate’s degree and 3+ years in medical field.
• Ability to work both remotely and onsite.
• Flexibility and a positive attitude are essential.

Responsibilities

• Handle donor referral calls to evaluate medical information.
• Work compassionately with donor families on donation consent.
• Coordinate logistics of tissue recoveries with partners.

Skills

Excellent telephone communication skills

Strong computer skills

Excellent organizational skills

Working knowledge of medical terminology

Education

Bachelor’s degree

Associate’s degree

Tools

Microsoft Office suite

Electronic Medical Records

Job description

Overview

Looking for meaningful work, great benefits, and a place to belong? As a Tissue Donation Coordinator, the work you do will help guide donor families through the tissue donation process that can lead to impacting countless individuals.

Tissue donations are pivotal in helping children who require heart valve transplants lead full and healthy lives, breast cancer survivors in need of mastectomy surgeries feel whole again, restoring sight to those who suffer from corneal blindness, and so many others.

What You’ll Do

• Handle incoming donor referral calls from hospital staff and clinical partners to obtain and evaluate medical information regarding potential tissue donor suitability
• Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent to donation
• Coordinate logistics of tissue recoveries with both internal and external partners and stakeholders
• Follow best practices and provide exemplary customer service while communicating with teammates, partners, and stakeholders including Hospital staff, Clinical partners, Funeral Homes, Medical Examiners, District Attorneys, and others

What You’ll Work

• Three 12-hour shifts per week
• One 12-hour on-call shift every 2 weeks
• A variety of Day, Mid, and Night shifts
• Shifts you select in our collaborative self-scheduling model
• Shifts in person and remote in our fully hybrid staffing model
• Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process and you are completely independent. During the orientation period all shifts will be on site in Waltham, MA.
• Shifts that support our 24-hour, 365-day a year mission including weekends and holidays

What You’ll Be a Part Of

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

Qualifications

What You’ll Bring:

• Bachelor’s degree and one year of relevant experience; or, strong consideration will be given to candidates who have an Associate’s degree, certification or license and 3+ years of relevant experience in medical field, health sciences, mental health or counseling with expertise in crisis intervention and/or grief counseling
• Working knowledge of medical terminology
• Excellent telephone communication skills
• Strong computer skills including Microsoft Office suite, clinical databases, and Electronic Medical Records
• Excellent organizational skills and a strong attention to detail
• Must be flexible and proactive, and have a positive attitude
• Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process and you are completely independent. During the orientation period all shifts will be on site in Waltham, MA.

Additional Information

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at www.neds.org/careers

Compensation:
$31-$31