Tissue Donation Coordinator

DonorConnect; Salt Lake City (UT); On-site; USD 52,000 - 70,000; Full time

Job summary

DonorConnect seeks a Tissue Donation Coordinator to support grieving families and coordinate tissue eligibility. You will guide conversations, ensure informed decisions, and work with hospital teams to assess eligibility.

You will complete donor risk assessments, medical history reviews, and authorization paperwork, while maintaining accurate records and communicating donor status to Tissue Recovery Coordinators and Organ Coordinators. Training occurs Mon–Fri; schedule is Fri–Sun 11:00am–11:00pm.

Qualifications

• Associate's degree or equivalent in health sciences or related field.
• CTBS, CEBT, CPTC, ASCP preferred.
• Experience with medical terminology preferred.

Responsibilities

• Facilitate donor conversations with families by phone or in person.
• Complete donor risk assessments and medical history reviews.
• Coordinate tissue eligibility with Organ team.
• Maintain authorization rates and complete paperwork.
• Communicate donor status to tissue coordinators and hospitals.

Skills

Empathy

Decision making

Communication

Interpersonal skills

Documentation

Public relations

Attention to detail

Time management

Crisis management

Team collaboration

Education

Associate's degree in health sciences or related field

Tools

MS Office

Job description

DonorConnect is seeking a full-time Tissue Donation Coordinator. This position would be great for those who want to make a difference by helping support grieving families through very difficult times. If you are empathetic, decisive, appreciate diversity, and hold yourself personally accountable for your performance.

The schedule will be Friday, Saturday, and Sunday from 11:00am-11:00pm, with training taking place Monday through Friday during daytime or early evening hours.

DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs and tissues to be used for life-saving transplants. Our employees help save and heal lives!

As a Tissue Donation Coordinator (TDC), you will have the opportunity to work directly with donor families. You will facilitate the Donation Conversation and provide donor families with all relevant donation options and necessary information. You will ensure that families are able to make an informed donation decision by effectively communicating either by phone or in person. The TDC will complete the donor risk assessment, behavioral risk assessment, donor workup process, gather and evaluate an in-depth medical history, and work closely with the Organ team to assess tissue eligibility. Additionally, you will maintain authorization rates based on established QAPI metrics, complete authorization paperwork, and identify the appropriate authorizing person based on legal order of priority. Finally, the TDC will be responsible for the completion of follow-up screenings and clearly communicating donor status to Tissue Recovery Coordinators, hospitals, Organ Coordinators, and others.

At DonorConnect, we expect your behavior will be consistent with our I CARE + values - integrity, collaboration, accountability, respect and expertise.

Training/Education/Certification

MINIMUM QUALIFICATIONS

• Associate's degree in health sciences, science-related field, communication, or psychology preferred, and/or an equivalent combination of education and relevant work experience
• CTBS, CEBT, CPTC, ASCP certification preferred

Experience Required

• One year of equivalent experience in one of the following: medical experience, grief or crisis management, medical or dental customer service, tissue banking with an Associate's degree, or two years of equivalent experience without an Associate's degree
• Medical terminology

Knowledge/Skills/Abilities

• Knowledge of the organ and tissue transplant fields
• Intermediate computing skills
• Basic knowledge of disease processes
• Excellent public relations and interpersonal abilities
• Solid oral and written communication skills
• Able to maintain accurate records and real-time documentation
• Able to work well with all levels of personnel in hospital settings and within the differing guidelines of each institution
• Ability to coordinate and manage a variable workload often under intense pressure and within limited time frames
• Ability to make sound clinical assessment in a fast-paced environment
• Must have a high level of interpersonal communication skills to handle sensitive and confidential situations.
• Must possess a high level of self-motivation and well-developed time management, organizational, critical thinking, and problem-solving skills
• Ability to adhere to set guidelines and work instructions while paying close attention to detail
• Committed to providing a high level of customer service
• Proficiency in the use of computer equipment and software, and typing; including but not limited to Windows environment (Word, Excel, Outlook)
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 10 pounds at times with or without reasonable accommodation
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effective both orally and in writing

DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!