Tire Sales & Customer Care Specialist

Bauer Built, Inc.; Muskegon (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401K match

Health & vision insurance

Weekly pay

Paid vacation

Paid holidays from day 1

Short-term Disability

Life insurance

Paid uniforms

Professional development

Job summary

Bauer Built, Inc. in Muskegon is seeking an Inside Sales professional to assist customers with tires and automotive services, handle calls, emails and walk-ins, and process transactions.

You will coordinate with service technicians and stay updated on promotions, pricing, and industry trends to deliver a high-quality customer experience. You’ll build lasting relationships, work with CRM/POS systems, and uphold safety standards in a Midwest-based company with 80+ years of experience and

Qualifications

• Strong customer focus and service orientation.
• Ability to build and maintain positive customer relationships.
• Product knowledge and willingness to learn.
• Safety awareness in a shop environment.
• Effective problem-solving and conflict-resolution skills.

Responsibilities

• Assist customers in selecting tires and services based on needs and budget.
• Handle incoming calls, emails, and walk-in customers professionally.
• Process sales transactions and maintain accurate CRM/POS records.
• Coordinate with service technicians to ensure timely installation and service.
• Stay current on products, promotions, pricing, and industry trends.
• Address customer complaints and warranty questions professionally.
• Maintain a clean front-counter and work area, following safety policies.

Skills

Customer service

Relationship building

Product knowledge

Shop safety awareness

Problem solving

Job description

Bauer Built, Inc. in Muskegon is seeking an Inside Sales professional to assist customers with tires and automotive services, handle calls, emails and walk-ins, and process transactions.

You will coordinate with service technicians and stay updated on promotions, pricing, and industry trends to deliver a high-quality customer experience. You’ll build lasting relationships, work with CRM/POS systems, and uphold safety standards in a Midwest-based company with 80+ years of experience and