Tire & Battery Service Pro - Customer Focused

Walmart; Springfield (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Job summary

Walmart Sam's Club Springfield IL is hiring for Tire & Battery Center roles. You will assist members with tire and battery services, schedule installations, and maintain a safe, organized TBC area.

The job emphasizes service excellence, product knowledge, and adherence to safety policies. The position involves processing purchases, handling claims, and explaining warranties while leveraging Sam’s Garage and other tools to recommend the best solutions.

Qualifications

• Valid state-issued driver's license.

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
• Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, phone, and in-person selling techniques.
• Leverages technology to plan sales, improve the service experience, make real-time decisions, and encourage adoption of new tools among team members.
• Serves as a brand advocate by valuing the member’s experience in the TBC area and modeling high quality service and products.
• Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions.
• Completes vehicle service requests and tests. Operates TBC equipment safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents.
• Demonstrates strong interpersonal skills and the ability to effectively engage with people.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.
• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; belonging and growth opportunities.
• Respect the Individual: Works as a team; builds strong relationships; communicates with energy to motivate.
• Respect the Individual: Develops and mentors others; recognizes contributions.
• Act with Integrity: Maintains high standards of integrity and compliance, supports Walmart’s regenerative goals.
• Act with Integrity: Acts with humility and transparency.
• Serve our Customers and Members: Delivers results with the customer first.
• Serve our Customers and Members: Makes decisions based on reliable information and balances priorities.
• Strive for Excellence: Displays curiosity and takes calculated risks; resilience.
• Strive for Excellence: Drives continuous improvements and adapts to change.

Job description

Walmart Sam's Club Springfield IL is hiring for Tire & Battery Center roles. You will assist members with tire and battery services, schedule installations, and maintain a safe, organized TBC area.

The job emphasizes service excellence, product knowledge, and adherence to safety policies. The position involves processing purchases, handling claims, and explaining warranties while leveraging Sam’s Garage and other tools to recommend the best solutions.