Tire & Battery Service Expert for Members

Walmart; Rochester (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Walmart is seeking a Tire & Battery Center member service associate in Rochester, MN. You will maintain safety standards, stock and display merchandise, and assist members with tire installations and maintenance.

You’ll promote TBC services, manage order status, and resolve member concerns with product knowledge and a focus on value and safety. You’ll work with Sam’s Garage tools, handle sales at the POS, and follow policy-driven processes while supporting a team that delivers fast, friendly

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.
• Auto service industry, Retail Experience

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.
• Serves as a brand advocate by valuing the member’s experience in the TBC area and modeling high quality service and products. Develops and influences team members.
• Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Completes vehicle service requests and tests. Operates TBC equipment properly and safely.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities and deadlines; carrying out tasks.
• Respects the Individual :Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging.
• Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart values, and supports Walmart’s goal of becoming a regenerative company.
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members: Delivers results while putting the customer first.
• Serve our Customers and Members: Makes decisions based on reliable information; balances short- and long-term priorities.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
• Tire and Battery Center (TBC): Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
• Point-of-Sale: Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
• At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Job description

Walmart is seeking a Tire & Battery Center member service associate in Rochester, MN. You will maintain safety standards, stock and display merchandise, and assist members with tire installations and maintenance.

You’ll promote TBC services, manage order status, and resolve member concerns with product knowledge and a focus on value and safety. You’ll work with Sam’s Garage tools, handle sales at the POS, and follow policy-driven processes while supporting a team that delivers fast, friendly