Tire & Battery Service Advisor - Elevate Member Experience

Sam's East; Roanoke (VA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Live Better U education program

Job summary

Sam's Club in Roanoke, VA is seeking a team-oriented associate for the Tire and Battery Center (TBC). You will help maintain safety standards, stock displays, and assist members with tire installation and services.

You will use Sam’s Garage and product knowledge to recommend the right tire and battery products, explain warranties, and ensure value for members. Expect a fast-paced environment with opportunities to grow.

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.
• Auto service/retail experience preferred.

Responsibilities

• Maintain safety and standards on the sales floor and in the Tire and Battery Center (TBC).
• Organize, stock, and merchandise displays; manage claims, returns, shrink and damages.
• Assist members with tire installation, maintenance, and services; schedule appointments.
• Provide expert member service, recommend products, explain warranties and pricing.
• Prioritize service workflow in TBC bays and coordinate with technicians.
• Use Sam’s Garage and product knowledge to educate members and upsell services.
• Adhere to safety, equipment operation, and POS procedures; handle payments and returns.
• Engage with members professionally, handling issues with empathy and integrity.
• Support training and development of team members; promote brand values.
• Operate equipment, complete documentation, and follow Open Door Policy.

Skills

Customer service

Safety compliance

Team collaboration

Job description

Sam's Club in Roanoke, VA is seeking a team-oriented associate for the Tire and Battery Center (TBC). You will help maintain safety standards, stock displays, and assist members with tire installation and services.

You will use Sam’s Garage and product knowledge to recommend the right tire and battery products, explain warranties, and ensure value for members. Expect a fast-paced environment with opportunities to grow.