Tire & Battery Service Advisor — Customer Care Leader

Sam's Club; Roanoke (VA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education assistance

Job summary

Sam's Club in Roanoke, VA is seeking a Tire & Battery Center Associate to maintain safety standards, assist Members with tire and battery purchases and service scheduling, and deliver expert product guidance. The role emphasizes strong interpersonal skills, warranty explanations, and efficient workflow in service bays.

Responsibilities include prioritizing service queues, using Sams Garage tools for informed decisions, and promoting TBC offerings to Members while upholding company policies and

Qualifications

• Valid state-issued drivers license.
• 18 years of age or older.
• Preferred: Auto service industry or retail experience.

Responsibilities

• Maintain safety and compliance by following policies and safety procedures.
• Assist members with tire and battery purchases and service appointments.
• Provide expert member service, explain warranties and options, and resolve concerns.
• Drive sales and service excellence by communicating value and promoting TBC offerings.
• Triages service requests and prioritizes Bay workloads to maximize efficiency.

Job description

Sam's Club in Roanoke, VA is seeking a Tire & Battery Center Associate to maintain safety standards, assist Members with tire and battery purchases and service scheduling, and deliver expert product guidance. The role emphasizes strong interpersonal skills, warranty explanations, and efficient workflow in service bays.

Responsibilities include prioritizing service queues, using Sams Garage tools for informed decisions, and promoting TBC offerings to Members while upholding company policies and