TIPS-Certified Beverage Attendant

Gun Lake Casino Resort; Wayland (IA); On-site; USD 24,000 - 32,000; Full time

Job summary

Gun Lake Casino Resort is seeking a Beverage Porter to provide AAA 4-Diamond customer service while assisting the team in serving food and beverages to guests and staff. Maintain a professional attitude and uphold service standards throughout shifts.

You will help stock and clean bars, follow the 7 Steps of Service, and report shortages to supervisors. A TIPS certification is required, and 18+ age with a flexible schedule is essential.

Qualifications

• Must be 18+ years of age.
• High School Diploma or GED preferred.
• Ability to communicate effectively with guests, Team Members, and management in written and verbal form.
• Must manage time effectively with minimal supervision.
• Ability to demonstrate sound judgment and mature decision-making.
• Adhere to all company and department policies and procedures as well as all “Unsurpassed Service” practices.
• Ability to handle a flexible schedule.
• Ability to work effectively in a high-volume environment while maintaining proper portion control, safety, health, and service standards.

Responsibilities

• Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
• Follow the 7 Steps of Service as outlined by the F&B department to ensure guest satisfaction and consistently high secret-shop scores.
• Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s culture of guest service and Unsurpassed Service Standards at all times.
• Inform the immediate supervisor of any product shortages and equipment needs.
• Must carry a TIPS alcohol training certification card and act responsibly in accordance with health and alcohol training.
• Maintain good personal grooming and uniform standards pursuant to the Company’s policies.
• Maintain the stock and cleanliness of bars, service stations, and the pump/soda room; ensure bars are stocked for smooth service.
• Notify management when stock orders are required.
• All other duties as assigned.

Skills

Communication

Time management

Judgment

Flexibility

Safety awareness

Customer service

Education

High School Diploma or GED

Tools

TIPS certification

Job description

Gun Lake Casino Resort is seeking a Beverage Porter to provide AAA 4-Diamond customer service while assisting the team in serving food and beverages to guests and staff. Maintain a professional attitude and uphold service standards throughout shifts.

You will help stock and clean bars, follow the 7 Steps of Service, and report shortages to supervisors. A TIPS certification is required, and 18+ age with a flexible schedule is essential.