Timely SaaS Support Specialist — Remote & High-Impact Help

EverCommerce; United States; Teletrabalho; USD 45 000 - 63 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work from home flexibility

Professional development budget

Annual wellness allowance

Additional annual leave

Resumo da oferta

EverCommerce is seeking a Customer Support Specialist for the Timely product to deliver fast, professional, high-quality support across phone, email, chat and social channels. You will help customers master the Timely platform to grow their businesses and thrive in a globally distributed team.

This is a permanent, full‑time role with flexible work options, including remote or office. You will join a culture that values inclusion, ongoing development, and a wellness‑conscious environment.

Qualificações

• Experience delivering SaaS support and resolving customer issues.
• Outstanding written and verbal communication skills.
• Ability to translate technical language into plain English.
• Calm under pressure with good judgement and compassion.
• Proactive, quick, precise and empathetic in issue resolution.
• Comfortable with rostered work hours to support customers over the phone.

Responsabilidades

• Communicate with customers by phone, email, chat and social media; handle live troubleshooting on calls.
• Ask questions, investigate, and identify root causes to resolve problems.
• Identify opportunities to demonstrate additional value of the Timely platform.
• Collaborate with the team to deliver consistent, high-quality support.

Conhecimentos

SaaS support

Zendesk

Slack

Communication

Troubleshooting

Empathy

Ferramentas

Zendesk

Slack

Descrição da oferta de emprego

EverCommerce is seeking a Customer Support Specialist for the Timely product to deliver fast, professional, high-quality support across phone, email, chat and social channels. You will help customers master the Timely platform to grow their businesses and thrive in a globally distributed team.

This is a permanent, full‑time role with flexible work options, including remote or office. You will join a culture that values inclusion, ongoing development, and a wellness‑conscious environment.