Sales Engineer

TimelyCare; Fort Worth (TX); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Paid Company Holidays

Flexible PTO

Variable bonus eligibility

Health Insurance

401(k) with employer match

Job summary

A telehealth provider is seeking a Sales Engineer to act as a bridge between business needs and technical execution within their telehealth platform. This remote role requires a strategic thinker with a strong understanding of healthcare technology and higher education environments. Candidates must have at least 5 years of experience in a Sales Engineer position and possess excellent communication skills. The position offers a competitive salary ranging from $120,000 to $125,000 per year, along with various perks including company-sponsored health insurance and flexible PTO.

Qualifications

• 5+ years in a Sales Engineer role, preferably in healthcare technology.
• Strong understanding of SaaS architecture.
• Experience with security/compliance frameworks.

Responsibilities

• Lead design of technical solutions for client integrations.
• Partner with clients to gather requirements and translate them.
• Monitor solution performance and identify optimization opportunities.

Skills

Sales Engineer experience

Cloud platforms knowledge

Strong communication skills

Problem-solving ability

Education

Bachelor’s degree in Business or related field

Tools

AWS

API integrations

Job description

Overview

TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership‑first model to help institutions champion well-being with clarity, accountability, and real‑world impact. Through a seamless, easy‑to‑access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on‑demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self‑guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.

The Role

TimelyCare is seeking a Sales Engineer that serves as the bridge between business needs and technical execution—translating institutional challenges into elegant, scalable solutions on our proprietary telehealth platform. This role demands a strategic thinker with a deep understanding of healthcare technology, higher education environments, and integrated service delivery.

Location

This is a remote position. Reviewing candidates across the country.

Solution Design & Architecture

• Lead the design of end-to-end technical solutions for new client integrations, platform enhancements, and service expansions.
• Ensure proposed architectures align with scalability, security, compliance (HIPAA, FERPA), and performance requirements.
• Leverage deep understanding of cloud infrastructure, APIs, and system interoperability to support seamless service delivery.

Stakeholder Engagement

• Partner with higher education clients to gather requirements, identify needs, and translate them into technical specifications.
• Collaborate with internal teams to ensure solutions meet both business objectives and user experience expectations.
• Act as the subject matter expert in client discussions, product roadmap planning, and RFP responses.

Implementation & Oversight

• Work closely with engineering teams to ensure architecture is implemented as designed, troubleshooting as needed.
• Develop and maintain documentation, diagrams, and playbooks for solution designs and integration patterns.
• Monitor solution performance and proactively identify opportunities for optimization.

Innovation & Continuous Improvement

• Stay ahead of emerging trends in telehealth, higher ed technology, and healthcare interoperability standards.
• Recommend improvements to processes, tools, and frameworks that enhance delivery speed and quality.

What You Bring

• Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• 5+ years in a Sales Engineer or similar role, preferably in healthcare technology, telehealth, or higher education technology.
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and SaaS architecture.
• Experience with API integrations, microservices, and enterprise-level system design.
• Knowledge of security and compliance frameworks (HIPAA, FERPA, SOC 2).
• Exceptional communication skills—able to explain technical concepts to non-technical stakeholders.
• Strong problem‑solving ability and analytical mindset.
• Demonstrated ability to work in fast‑paced, mission‑driven environments.

Preferred

• Experience working with EHR/EMR systems or telehealth platforms.
• Familiarity with higher education administrative systems (e.g., SIS, LMS).
• Master’s degree in Business or related field.

Benefits + Perks

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture

The salary for this opportunity is $120,000-$125,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.

TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.