TikTok Shop - WMS Product Solution & Operation Manager

TikTok; Fontana (CA); On-site; USD 143,000 - 245,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Paid time off and holidays

Job summary

TikTok Shop is seeking a WMS Product Solution & Operations Manager to lead design and rollout of warehouse systems. You will partner with Operations, Product, and Engineering to implement scalable solutions across multiple regions and sites.

Responsibilities include site launches, readiness, UAT, and on-site training, with a focus on optimizing warehouse efficiency, cost performance, and continuous product enhancements for diverse markets.

Qualifications

• Bachelor's degree or above in a related field as listed in the requirements.
• 5+ years of experience in warehouse management, supply chain systems, or solution design.
• Strong understanding of warehouse operations and WMS basics.
• Analytical mindset with data-driven decision making and cross-functional project experience.
• Excellent communication and stakeholder management across teams.

Responsibilities

• Lead design, rollout, and optimization of WMS and DCS across regions.
• Drive site launches with system implementation, readiness, and UAT training.
• Collaborate with Operations, Product, Engineering, and regional teams.
• Provide frontline operational support and issue resolution.
• Use data to identify optimization opportunities and cost improvements.
• Translate needs into scalable platform capabilities for multiple markets.

Skills

WMS expertise

DCS knowledge

Data analysis

Project management

Cross-functional collaboration

Stakeholder management

Operations understanding

Education

Bachelor's degree in Supply Chain Management

Tools

WMS

DCS

Job description

TikTok Shop - WMS Product Solution & Operation Manager

Employment Type: Regular

The Warehouse Execution Systems team is responsible for planning and developing the core operational systems including WMS (Warehouse Management System) and DCS (Distributed Control System) — that power our warehouse network across multiple scenarios, from fulfillment centers and inbound sortation centers to storage & fulfillment centers and consumer package sortation centers. Our systems are the backbone of day-to-day warehouse operations, enabling teams to improve productivity, streamline workflows, and drive down operating costs at scale.

Responsibilities

• Lead the solution design, rollout, and operational optimization of the Warehouse Management System (WMS) and Distribution Center System (DCS), supporting fulfillment centers and sortation centers across multiple regions.
• Drive successful new site launches by leading system implementation, operational readiness, user acceptance testing (UAT), and on-site training for warehouse operations teams.
• Partner closely with Operations, Product Management, Engineering, and regional stakeholders to deliver scalable system solutions and ensure successful feature adoption across all fulfillment sites.
• Provide frontline operational support for warehouses by identifying and resolving system issues, analyzing operational data, and driving continuous improvements in system functionality and business processes.
• Leverage data and operational insights to identify optimization opportunities, improve warehouse efficiency, operational quality, and cost performance.
• Drive continuous product enhancements and innovation by translating operational needs into scalable platform capabilities that can be reused across different markets and business scenarios.

Qualifications

Minimum Qualification(s)

• Bachelor's degree or above in Supply Chain Management, Industrial Engineering, Computer Science, Information Systems, or a related field.
• 5+ years of experience in warehouse management, supply chain systems, logistics technology, or solution design.
• Strong understanding of warehouse operations, fulfillment processes, and warehouse management systems (WMS);
• Excellent analytical and problem-solving skills, with the ability to leverage data to drive operational and product decisions; Strong project management skills with a proven ability to manage cross-functional initiatives in a fast-paced environment.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Product, Engineering, and regional business teams.

Preferred Qualification(s)

• Experience supporting multi-region or global operations and working across diverse cultures is preferred.
• Experience with sortation systems (DCS/WCS/WES) is a plus.

Job Information

The base salary range for this position in the selected city is $143100 - $244800 annually.

Benefits

Benefits may vary depending on the nature of employment and the country work location.

• day one access to medical,
• dental,
• vision insurance,
• a 401(k) savings plan with company match,
• paid parental leave,
• short-term and long-term disability coverage,
• life insurance,
• wellbeing benefits,
• among others.
• 10 paid holidays per year,
• 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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