TikTok Shop - Operations Integrations Manager - Seattle

TikTok; Seattle (WA); On-site; USD 111,467 - 208,578; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Life insurance

10 paid holidays

17 days of paid personal time

Job summary

A leading social media platform based in Seattle is seeking an Operations Integrations Manager to drive new product introduction processes and optimize fulfillment operations. The ideal candidate will have expertise in program management, strong analytical skills, and 5 years of experience in related fields. This role offers competitive compensation, inclusive culture, and opportunities for professional development.

Qualifications

• 5 years of proven experience in program management or equivalent.
• Strong project management skills to lead cross-functional teams.

Responsibilities

• Drive the NPI process and ensure all milestones are met.
• Conduct regular audits and assessments to monitor product quality.

Skills

Analytical abilities

Problem-solving

Communication skills

Project management

Education

Bachelor's degree in supply chain management or related field

Job description

TikTok Shop - Operations Integrations Manager - Seattle

Responsibilities

• New Product Introduction and Launch (NPI):
  • Drive the NPI process, from concept ideation to launch, ensuring all milestones are met within the defined timelines and meet customer demands.
  • Collaborate with cross‑functional teams including product management, engineering, operations, tech development, S&OP, and transportation to identify opportunities for system improvement with a focus on fulfillment operations, warehouse management and transportation.
  • Work closely with tech and operations teams to integrate new products seamlessly into fulfillment center operations, optimizing inventory management, and distribution processes, through user acceptance testing, writing clear and concise SOPs and conducting training for operations teams.
  • Act as a liaison between product development, operations, and other cross‑functional teams to facilitate effective communication and alignment of goals.
• System and Process Improvements:
  • Conduct regular audits and assessments to monitor product quality and identify areas for improvement throughout the supply chain.
  • Collaborate with internal stakeholders to gather requirements, define project scope, and prioritize initiatives based on business needs and resource constraints.
  • Understand the pain points of the operations and system gaps, operational gaps, conduct root cause analysis and identify improvement opportunities, whether it is systemic, process, or training related.

Qualifications

• Minimum Qualifications:
  • Bachelor's degree in supply chain management, industrial engineering, business administration, or a related field.
  • Excellent analytical and problem‑solving abilities, with a keen attention to detail.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • 5 years of proven experience in program management, sprint cycle management, product development, supply chain management, operations, or equivalent.
  • Strong project management skills with the ability to lead cross‑functional teams and drive projects to successful completion.
• Preferred Qualifications:
  • Master's degree or related advanced degree.
  • Experience with driving training and operational improvements with 3PLs.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.

Job Information

The base salary range for this position in the selected city is $111,467 – $208,578 annually. Compensation may vary depending on factors such as candidate qualifications, skills, and experience. Base pay is one part of the total package; this role may also be eligible for discretionary bonuses, incentives, and restricted stock units.

Benefits vary by employment type and location but include: medical, dental, and vision insurance; 401(k) savings plan with company match; paid parental leave; short‑term and long‑term disability coverage; life insurance; wellbeing benefits; 10 paid holidays; 10 paid sick days; 17 days of paid personal time (prorated upon hire with increasing accruals by tenure).

For Los Angeles County (unincorporated) candidates: Qualified applicants with arrest or conviction records will be considered in accordance with federal, state, and local laws. Criminal history may impact hiring decisions for duties such as client interaction, confidential information handling, and exercise of sound judgment.