TikTok Shop - Strategy and Analytics Manager, Resource Management

TikTok Inc.; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

Paid Personal Time

Job summary

TikTok Inc. is expanding its commerce team and seeks a resource planning & analytics associate to design and monitor merchant incentive programs in Seattle. You will collaborate with operations, finance, and product to optimize incentives and drive growth.

Ideal candidates have strong data skills, experience with Tableau/Power BI/SQL, and a proven ability to manage projects in a fast-paced tech environment. This role offers exposure to cutting-edge ecommerce strategies.

Qualifications

• Strong analytical skills and ability to work with data to drive decisions.
• Independently prioritizes tasks and meets deadlines in a fast-paced environment.
• Excellent communication skills for presenting data to stakeholders.
• Experience in e-commerce or marketplace incentive programs is a plus.

Responsibilities

• Develop and execute ecommerce resource planning strategies with incentive design and budget targets.
• Monitor KPIs related to merchant incentives and provide regular reports to stakeholders.
• Evaluate incentive programs and implement adjustments to maximize impact.
• Collaborate with operations to communicate incentive objectives and execution.
• Partner with finance to analyze financial impact and optimize ROI.

Skills

Analytical skills

Independent worker

Deadline oriented

Communication skills

Tools

Tableau

Power BI

SQL

Job description

About the team: The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth can not be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for a resource planning & analytics associate for our newly formed team.

Responsibilities

• Develop and execute comprehensive ecommerce resource planning strategies with a specialization in incentive design, including goal/budget setting and performance review.
• Monitor and track key performance indicators (KPIs) related to merchant incentives, such as conversion rates, incremental GMV growth, and merchant satisfaction, providing regular reports and insights to stakeholders.
• Continuously monitor and evaluate the effectiveness of merchant incentive programs, recommending and implementing adjustments to maximize their impact.
• Work closely with the operations teams to ensure clear communication of the objective, design, and execution of the incentives.
• Work closely with the finance team to analyze the financial impact of merchant incentive programs and optimize resource allocation based on ROI analysis.
• Work closely with the product teams to ensure seamless integration and functionality of merchant incentive programs.
• Conduct market research to identify industry trends and benchmarks for merchant incentives, staying informed about emerging best practices.

Minimum Qualifications

• Strong analytical skills and familiarity with data analysis tools such as Tableau, Power BI, or SQL
• Proven expertise in the e-commerce industry, preferably 3P marketplace models, with resource management or seller incentives experience.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Familiarity with financial analysis and ROI calculations related to incentive programs.

Preferred Qualifications

• 4+ years experience of strategic and analytical experience at leading tech companies.
• Excellent communication skills, with the ability to present complex data in a clear and concise manner.
• Detail-oriented with strong organizational and project management skills.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.