TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score

TikTok; San Jose (CA); On-site; USD 165,000 - 312,000; Full time

Job summary

TikTok is hiring a Senior Product Manager for its E-commerce Governance and Experience team in San Jose. This role is critical in ensuring a safe marketplace for users while driving business growth through innovative product features and strategies focused on enhancing user and seller experiences.

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Employee wellbeing benefits

10 paid holidays and 10 sick days per year

17 days of Paid Personal Time

Qualifications

• High data sensitivity, swiftly identifying risks and proposing solutions.
• Experience in international products and UGC platforms.
• Passionate about content and e-commerce.

Responsibilities

• Lead e-commerce governance strategies balancing growth and risk.
• Design seller and creator credit functions for enhanced engagement.
• Develop monitoring systems for influencer and seller behaviors.

Skills

Data sensitivity

Risk diagnosis

Product management

Collaboration

Education

Bachelor's degree or higher

Job description

TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score

TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score

5 days ago Be among the first 25 applicants

Responsibilities
About the Role:
- E-commerce's Governance and Experience team at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

- As a product manager on our E-Commerce team, you will work with various relevant internal teams to build saftey product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well as methods to detect and address risky behaviors and actors in TikTok's E-commerce ecosystem.

Responsibilities:
-Lead the external articulation of e-commerce seller and creator governance strategies, striking a balance between business growth and risk mitigation. Ensure the long-term health and sustainable growth of the business
-Design seller and creator credit and incentive functions through educational interfaces, constructing capabilities for rewards, penalties, appeals, etc. Enhance the ecosystem's vitality and health
-Develop a robust monitoring system for seller operation and influencer creation behaviors. Stay alert to various business signals, employing data-driven quantitative analysis and qualitative observations to identify issues impacting business growth and consumer experiences. Craft product and strategic plans to enhance shopping experiences for businesses and consumers on the platform.
-Address merchant, influencer, and user feedback, refining and implementing rules. Lead design and implementation of abstract product business modules.
-Foster seamless internal communication, collaborating with business, strategy, and R&D teams. Facilitate teamwork and collaboration across different product verticals.

Qualifications
Minimum Qualifications:
-Bachelor's degree or higher.
-High data sensitivity, swiftly identifying risks, diagnosing root causes, proposing solutions and validating outcomes.
-Proven experience in international products, community/social products, UGC platforms, supply-demand platforms, and overseas study/work.
-Passionate about content and e-commerce business, being an avid user of these products.

Preferred Qualifications:
-Prefer candidates experiences in constructing B-end workbenches and strategizing account security products, particularly those adept at consolidating complex Product Requirement Documents with multiple cross functional product domains and leading cross functional engineering teams.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $165120 - $311600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Social Networking Platforms

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