TikTok Shop - Program Manager

TikTok

Seattle (WA)

On-site

USD 88,920 - 144,400

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

17 days of Paid Personal Time

10 paid holidays and 10 paid sick days

Job summary

A leading social media platform is seeking a Category Manager for its US Commerce business. This role focuses on scaling enterprise partnerships and driving revenue growth. Ideal candidates will have extensive project management experience in e-commerce or related sectors, and the ability to work in an agile environment. Join a passionate team to innovate and enhance the shopping experience on this global platform.

Qualifications

Experience at an e-commerce platform, tech startup, or similar.
Proven track record in strategy project management.

Responsibilities

Oversee strategies for long-term GMV growth and profitability.
Collaborate with cross-functional teams on project outcomes.
Build relationships with product and tech teams.

Skills

Strategic project management

Analytical skills

Problem-solving

Ability to thrive in ambiguity

Education

Experience in e-commerce or related fields

Job description

Team Overview

You’ve seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on‑trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

About the Role

With more than 1 billion loyal users globally, TikTok is the ideal platform to deliver a brand new and exciting shopping experience to our users. TikTok is already the place where trends first surface, and where brands, creators, and consumers are already connected in meaningful ways. We are looking for passionate and talented people to join our commercial team in the US, to help build an e‑commerce ecosystem that is innovative, secure, and intuitive for our users and partners alike. The Category Manager role is responsible for scaling a book of enterprise partners, and driving topline revenue growth for TikTok’s US Commerce business.

Responsibilities

Oversee strategic projects’ progress to launch strategies for our industry to deliver business impacts on long‑term GMV growth, profitability improvement, and platform efficiency.
Guide our Special Project to take ownership of project outcomes and to collaborate with cross‑functional teams to define goals, pilot projects, and identify opportunities and further improvements.
Growth opportunity to act as an interim functional lead when business needs it, with a path to move to specific business function in US e‑commerce operations.
Build a relationship with our product & tech teams across domains to create scalable processes with technology as the backbone and help reduce the overall barrier of entry for merchants in the market.

Qualifications

Minimum Qualifications:
- Experience at an e‑commerce platform, tech startup market launcher, management consulting, corporate business strategy, investment banking, venture capital, or relevant equivalent experience.
- Extensive strategy project experience with a proven track record of program management; demonstrated ability to suggest and execute solutions that drive business results.
Preferred Qualifications:
- Experience and passion for building, leading, and developing people.
- Ability to thrive in a rapid, agile, and often ambiguous environment with a growth mindset.
- Attention to detail, affinity for analytics, logical and strong problem‑solving skills.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover, and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.

Job Information

The base salary range for this position in the selected city is $88,920 – $144,400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day‑one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1) Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2) Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3) Exercising sound judgment.