TikTok Shop Operations Manager

Modern.ai; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A tech-driven company in the United States seeks a TikTok Shop Operations Manager to oversee the operational health of various TikTok Shop channels. This role includes managing product listings, ensuring compliance, and optimizing performance metrics such as Shop Performance Score (SPS). The ideal candidate will have proven experience in marketplace platforms, strong organizational skills, and data-driven problem-solving abilities. The position involves cross-functional collaboration and continuous improvement of shop operations.

Qualifications

• Proven experience managing TikTok Shop or similar marketplace platforms.
• Strong understanding of Shop Performance Score (SPS) and TikTok Shop health metrics.
• Highly organized, proactive, and detail-oriented.

Responsibilities

• Own the day-to-day operation of multiple TikTok Shops.
• Manage product listings including titles, descriptions, and promotions.
• Optimize Shop Performance Score (SPS) and resolve compliance issues.

Skills

Managing TikTok Shop

Understanding SPS metrics

Setting up promotions

Organizational skills

Data analysis

Cross-functional communication

Job description

Overview

As a TikTok Shop Operations Manager at Modern AI, you will own the operational health, promotion execution, and performance optimization of our TikTok Shop channels across multiple brand partners. This role is responsible for keeping products live, compliant, and optimized, while building repeatable systems to continuously improve Shop Performance Score (SPS) and overall revenue. This is a platform operations role. You will not be responsible for creating images, videos, or ad creative.

Key Responsibilities

• TikTok Shop Operations & Health: Own the day-to-day operation of multiple TikTok Shops
• Ensure all products are live, approved, compliant, and in good standing
• Proactively monitor violations, warnings, suppression risks, and SPS-related health signals
• Resolve listing and compliance issues quickly to protect account standing

• Product, Promotion & Listing Management: Manage product listings including titles, descriptions, pricing, availability, and promotions
• Own the setup and execution of discounts, flash sales, vouchers, bundles, and seasonal offers
• Ensure promotional activity is compliant with TikTok Shop policies and does not negatively impact shop health
• Implement merchandising best practices to support discoverability and conversion

• SPS Optimization & Systems: Own Shop Performance Score (SPS) and all contributing metrics (fulfillment, cancellations, refunds, customer experience, compliance)
• Build and maintain a repeatable system for monitoring, improving, and protecting SPS across shops
• Identify root causes of SPS drops and implement corrective actions
• Partner with fulfillment and customer support teams to resolve issues impacting SPS

• Inventory & Availability Oversight: Monitor inventory availability to prevent out-of-stock, oversell, or cancellation issues
• Coordinate with internal teams and fulfillment partners to maintain accurate stock levels
• Flag risks that could negatively impact cancellations, delivery SLAs, or SPS

• Performance Tracking & Optimization: Track KPIs including GMV, conversion rate, refunds, cancellations, delivery performance, and SPS
• Analyze trends to identify operational, promotional, or listing-level optimization opportunities
• A/B test offers, pricing, bundles, and promotional mechanics (not creative assets)
• Produce regular reports with clear insights and recommendations

• Quality Assurance & Compliance: Conduct routine audits to ensure listings adhere to TikTok Shop policies and SPS standards
• Stay current on TikTok Shop policy changes, enforcement trends, and best practices
• Act as the internal expert on TikTok Shop compliance and SPS requirements

• Cross-Functional Collaboration: Work closely with creative, marketing, customer service, and fulfillment teams to ensure alignment
• Ensure promotions are supported by inventory, fulfillment readiness, and operational execution
• Train internal stakeholders on SPS drivers, promotion best practices, and operational standards

Requirements

• Proven experience managing TikTok Shop or similar marketplace platforms
• Strong understanding of Shop Performance Score (SPS) and TikTok Shop health metrics
• Experience setting up promotions, discounts, and offers inside TikTok Shop
• Highly organized, proactive, and detail-oriented
• Comfortable diagnosing operational and performance issues using data
• Strong cross-functional communication skills