TikTok Shop Account Manager

KAMP Agency; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

KAMP Agency is seeking a proactive individual to oversee the health of client TikTok Shop accounts. Responsibilities include monitoring accounts for policy issues, managing appeals, and ensuring no promotional opportunities are overlooked.

The ideal candidate will possess deep knowledge of TikTok Shop, excellent communication abilities, and a self-directed work ethic. Success is defined by zero missed promotions and quick resolution of any barriers. Join us to help our clients thrive!

Qualifications

• Deep, current knowledge of TikTok Shop and Seller Center.
• Obsessive attention to detail and a strong sense of urgency.
• Clear, fast communication skills under pressure.

Responsibilities

• Monitor client TikTok Shop accounts for violations and issues.
• Manage appeals and maintain communications with TikTok contacts.
• Identify promotion opportunities and enroll clients swiftly.
• Communicate any operational risks to clients immediately.

Skills

Knowledge of TikTok Shop

Attention to detail

Effective communication

Self-direction

Job description

About the role:

You will own the day-to-day health of our clients' TikTok Shop accounts. This person eats and breathes the TikTok ecosystem and lives inside our clients' shops, so that no opportunity is missed and no problem catches us by surprise. You are the early-warning system and the opportunity radar for every account we run.

What you'll own:

• Monitor client TikTok Shop accounts daily for violations, policy flags, and account-health issues
• Raise and manage appeals, and keep a direct line open with our internal TikTok contacts to expedite escalation
• Spot promotion and campaign opportunities the moment they appear, enrolling clients so nothing is left on the table
• Catch operational risks fast, for example late or delayed shipments, and communicate them to the client immediately through Slack or email
• Keep managers looped in on the state of every account at all times

What success looks like:

• Zero missed promotions or eligibility windows
• No surprise violations; issues are caught and resolved before they escalate
• Clients hear about problems from us first, never the other way around

What we're looking for:

• Deep, current knowledge of TikTok Shop and Seller Center
• Obsessive attention to detail and a strong sense of urgency
• A clear, fast communicator who can manage client relationships under pressure
• Self-directed; comfortable owning accounts without hand-holding

Nice to have:

• Prior TikTok Shop, marketplace, or e-commerce operations experience
• Familiarity with appeals and platform compliance processes