TikTok Shop Operations Coordinator — Hybrid

Wella Company; Calabasas (CA); Hybrid; USD 62,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) retirement plan

Paid holidays

Paid time off (PTO)

Job summary

Wella Company in Calabasas, CA, is seeking a Coordinator, TikTok Shop Operations to support a multi-brand TikTok Shop program with GMV targets and creator relations. This role offers cross‑functional exposure and ownership as the channel scales.

You will coordinate creator programs, LIVE sessions, events, reporting, and inventory tasks, working hybrid with three onsite days. Bachelor’s preferred but not required; 1–3 years in influencer marketing or e‑commerce are expected.

Qualifications

• Bachelor’s degree preferred but not required.
• 1–3 years in influencer marketing, creator ops, social commerce, or e‑commerce.
• Hands‑on TikTok Shop experience (Seller Center, Creator Marketplace, or affiliate); strong Excel/Sheets skills.
• Genuinely obsessed with TikTok — thinks critically about what works and why.

Responsibilities

• Creator Program Operations: supports recruitment, onboarding, and performance tracking against GMV and posting targets; manages briefs, samples, affiliate links, and seeding logistics (FBT + DTC).
• Creator Program Operations: runs sprint execution, including tiered incentives, prize fulfillment, and re-engagement.
• TikTok LIVE Support: coordinates LIVE logistics (scheduling, product prep, run-of-show) and aligns sessions with key selling moments; monitors live sessions and builds out playbooks and best practices.
• Events & Activations: supports creator summits, activations, and content days, including invites, gifting, and on-site coordination locally; tracks post-event output such as content, GMV, and creator sentiment.
• Reporting & Analytics: maintains weekly GMV/performance dashboards across brands and agencies; pulls data from TikTok Shop Seller Center and flags trends and anomalies early.
• Agency & Partner Coordination: serves as day‑to‑day point of contact for agency partners; tracks action items and coordinates asset delivery and timelines.
• Seller Center & Inventory: QA listings and pricing across storefronts and maintains SKU‑level FBT inventory tracking.
• Seller Center & Inventory: coordinates inbound shipments against key event deadlines (e.g., BFCM, DFYD).

Job description

Wella Company in Calabasas, CA, is seeking a Coordinator, TikTok Shop Operations to support a multi-brand TikTok Shop program with GMV targets and creator relations. This role offers cross‑functional exposure and ownership as the channel scales.

You will coordinate creator programs, LIVE sessions, events, reporting, and inventory tasks, working hybrid with three onsite days. Bachelor’s preferred but not required; 1–3 years in influencer marketing or e‑commerce are expected.