TikTok Shop - Logistics Experience Operations Program Manager

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Job summary

TikTok is seeking a Logistics Operations leader to optimize the end-to-end consumer logistics experience in the U.S. market, working with operations, product, and governance teams.

The role focuses on data-driven insights, benchmarking, and process improvements to boost efficiency and trust across our platform. The ideal candidate has 5+ years in logistics operations and strong analytical, communication, and stakeholder management skills.

Qualifications

• Bachelor’s degree or above, with 5+ years of experience in platform logistics operations, strategic planning, or business analysis.
• Strong analytical and problem-solving skills, with proven ability to translate data into actionable business solutions.
• Excellent communication, collaboration, and stakeholder management skills.
• Customer-oriented mindset with strong ownership, adaptability, and curiosity.

Responsibilities

• Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams.
• Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
• Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
• Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
• Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.

Skills

Bachelor’s degree

5+ years exp in logistics ops

Analytical skills

Communication skills

Stakeholder management

Customer-oriented mindset

Adaptability

Education

Bachelor’s degree or above

Job description

Responsibilities

Logistics Experience Operations team is dedicated to enhancing the end-to-end consumer logistics experience in our international e-Commerce business. With a strong emphasis on consumer experience metrics, the team leverages data-driven insights, market research, and benchmarking to continuously optimize logistics operations and processes. By driving innovation in logistics models and solution design, the team ensures that every touchpoint in the consumer journey is seamless, efficient, and trustworthy.

Responsibilities

• Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams.
• Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
• Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
• Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
• Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.

Qualifications

Minimum Qualification(s)

• Bachelor’s degree or above, with 5+ years of experience in platform logistics operations, strategic planning, or business analysis.
• Strong analytical and problem-solving skills, with proven ability to translate data into actionable business solutions.
• Excellent communication, collaboration, and stakeholder management skills.
• Customer-oriented mindset with strong ownership, adaptability, and curiosity.

Preferred Qualification(s)

• Prior experience in international e-Commerce logistics is a plus.
• Fast learner with demonstrated ability to adapt to evolving business needs.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $115520 - $198360 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.