Content Governance Strategy Program Manager Graduate (TikTok Shop - Governance & Experience) - 2027 Start

TikTok; San Jose (CA); On-site; USD 76,000 - 128,000; Full time

Job summary

TikTok is seeking a Content Governance Strategy Program Manager Graduate for TikTok Shop - Governance & Experience in San Jose. You will design and operationalize content standards to protect platform integrity while enabling commercial growth across global markets.

The role blends policy, product, and enforcement, with opportunities to shape risk identification, prioritization, and action across regional teams.

Qualifications

• Master’s degree completed or near completion.
• Interest in content policy, Trust & Safety, or governance.
• Experience in Creator/Ecosystem Operations, Safety, or related fields.
• Strong coordination, communication and project management skills.
• Willingness to travel and work across time zones.

Responsibilities

• Identify and analyze platform content risk trends; translate insights into policy responses.
• Oversee policy implementation across moderation, product, and business teams.
• Align policy standards across regional markets, balancing global consistency with local context.
• Evaluate existing policies, identify gaps, and lead optimization plans.
• Design enforcement frameworks and core content quality standards.

Skills

Coordination

Communication

Project management

Data analysis

Cross-functional collaboration

Education

Master's degree

Job description

Content Governance Strategy Program Manager Graduate (TikTok Shop - Governance & Experience) - 2027 Start

Location:

San Jose

Employment Type:

Regular

Job Code:

A122391

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Responsibilities

E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.TikTok Shop's content ecosystem operates at a scale where policy decisions directly shape the experience of millions of sellers, creators, and buyers. As a Content Governance Strategy Program Manager Graduate, you will be responsible for designing and operationalizing content standards that protect platform integrity and support commercial growth. This is a role at the intersection of policy, product, and enforcement - you will not just implement existing frameworks but build and refine the structures that determine how content risk is identified, prioritized, and acted upon across global markets.We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

• Responsibilities:- Identify and analyze platform content risk trends, establish risk prioritization, and translate insights into actionable policy responses.
• Oversee policy implementation for e-commerce, ensuring operational readiness across moderation, product, and business teams. Drive alignment of policy standards across regional markets, balancing global consistency with regulations and cultural context.
• Continuously evaluate existing policies, identify gaps and edge cases, and lead execution of optimization plans.
• Design enforcement frameworks (including severity tiering, escalation paths, and moderator tools) to ensure consistent and proportionate compliance. Build core content quality standards focused on integrity, trust, and quality.

Qualifications

Minimum Qualification(s):- Individuals who are completing or have recently completed a Master’s degree.- Strong interest in content policy, Trust & Safety, e-commerce integrity, or social media platform governance.- Working experience or practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritized.- Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans.- Comfortable working with data to identify trends, support policy decisions, and improve processes.- Willingness to travel when needed and work across timezones.Preferred Qualification(s):- Familiarity with e-commerce compliance and ecosystem management – as well as strategic business sensitivity – will be advantageous.- Familiarity with the e-commerce content ecosystem and/or social media content landscape will be advantageous.

Job Information

The base salary range for this position in the selected city is $76000 - $128000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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