TikTok Shop - Creator Live Strategy & Operations Manager

TikTok; Los Angeles (CA); Sur place; USD 106 000 - 274 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

Paid sick days

Résumé du poste

TikTok is seeking a senior operations leader to scale creator live streaming in the U.S. You will drive GMV growth by expanding the creator pool, increasing live streaming frequency, and optimizing live performance.

You will build an enablement system with education, product matching, merchandise planning, and incentive programs to motivate creators. Collaborating with Campaign, Product, Algorithm, and Platform Governance teams, you will translate data into actionable recommendations and guide

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of experience in e-commerce operations or related field.
• Ability to translate operational experience into growth of the U.S. creator live-streaming ecosystem.

Responsabilités

• Support the scaled growth of creator live streaming operations in the U.S. with GMV growth as the core objective.
• Contribute to building a creator live enablement system, including education, product matching, merchandise planning, and incentive programs.
• Partner with the creator live team to execute major sales campaigns and themed live-streaming events with cross-functional collaboration.
• Apply a data-driven approach by analyzing key metrics and providing actionable operational insights to optimize creator operation strategies.

Connaissances

Data-driven mindset

Communication skills

Cross-functional collaboration

Self-motivated

Results-oriented

Formation

Bachelor’s degree in Business, Economics, Marketing, Data Science, or related field

Description du poste

About the Team

The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok e-commerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

Responsibilities

• Support the scaled growth of creator live streaming operations in the U.S. market, with GMV growth as the core objective. Drive key initiatives including expanding the creator pool, increasing creators’ live-streaming frequency and motivation, and improving live conversion performance.
• Contribute to building a comprehensive creator live enablement system, including live-streaming education and training, product matching, merchandise and assortment planning, and the design of incentive and motivation programs.
• Partner with the creator live team to execute major sales campaigns and themed live-streaming events. Lead cross-functional collaboration by working closely with Campaign, Product, Algorithm, and Platform Governance teams to integrate resources and ensure smooth execution of creator live showcases and ecosystem-wide initiatives.
• Apply a data-driven approach by breaking down and analyzing key metrics such as traffic, conversion, and GMV. Generate actionable operational insights and provide practical recommendations to support the optimization of creator operation strategies.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Business, Economics, Marketing, Data Science, or a related field.
• 5+ years of experience in e-commerce operations or a closely related field.
• Demonstrated ability to transfer accumulated operational experience and strong “operations sense” to support and accelerate the growth of the U.S. creator live-streaming ecosystem.

Preferred Qualifications:

• Experience in creator or content operations on content commerce or live commerce platforms is a plus.
• Strong data-driven mindset with the ability to derive insights from data and translate them into clear, actionable operational recommendations; experience in data analysis or analytics-related roles is a plus.
• Excellent communication, coordination, and cross-functional collaboration skills; ability to adapt quickly to a global working environment and fast-changing business needs.
• Highly self-motivated, proactive, and results-oriented.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $106400 - $273600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.