TikTok Shop - Business Planning & Performance Analytics Manager

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Job summary

TikTok in Seattle is seeking a senior analyst to support the US eCommerce operation by driving business performance and actionable insights. You will partner with cross-functional teams to turn data into decisions that optimize performance and customer experience.

The role emphasizes developing performance frameworks, standardizing target-setting, and delivering regular reviews with clear root-cause analyses and improvement plans to advance operational excellence.

Qualifications

• Bachelor's degree or above.
• 5+ years of experience in goal management, business performance analysis, operations management, strategic analysis, business analysis, or consulting.
• Majors in Computer Science, Mathematics, Statistics, or related fields are preferred.
• Experience in e-commerce or digital commerce environments is preferred.
• Strong communication skills with structured and logical thinking. Experience in driving analytical insights into practical business impact is a plus.
• Proficient in SQL and experienced in data extraction and analysis. Strong data skills and analytical mindset.

Responsibilities

• Conduct business performance analysis and diagnostic reviews across different business units. Provide actionable optimization recommendations based on current performance, and develop structured analytical frameworks.
• Partner with cross-functional teams to lead in-depth analysis on key focus areas, and drive the implementation of insights into business operations.
• Enhance the business performance data framework, including standardizing target-setting processes, metric definitions, documentation, and cross-team communication.
• Lead monthly, quarterly, and annual target planning and performance reviews. Deliver analysis on target achievement, performance gaps, root causes, and improvement plans

Skills

SQL

Data analysis

Communication

Analytical mindset

Education

Bachelor's degree

Job description

Responsibilities

About the Team

The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

Responsibilities

• Conduct business performance analysis and diagnostic reviews across different business units. Provide actionable optimization recommendations based on current performance, and develop structured analytical frameworks.
• Partner with cross-functional teams to lead in-depth analysis on key focus areas, and drive the implementation of insights into business operations.
• Enhance the business performance data framework, including standardizing target-setting processes, metric definitions, documentation, and cross-team communication. Ensure alignment and efficiency in goal management, while supporting operational oversight and risk monitoring.
• Lead monthly, quarterly, and annual target planning and performance reviews. Deliver analysis on target achievement, performance gaps, root causes, and improvement plans

Qualifications

Minimum Qualifications

• Bachelor's degree or above.
• 5+ years of experience in goal management, business performance analysis, operations management, strategic analysis, business analysis, or consulting.

Preferred Qualifications

• Majors in Computer Science, Mathematics, Statistics, or related fields are preferred.
• Experience in e-commerce or digital commerce environments is preferred.
• Strong communication skills with structured and logical thinking. Experience in driving analytical insights into practical business impact is a plus.
• Proficient in SQL and experienced in data extraction and analysis. Strong data skills and analytical mindset.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.