Tier3 Senior Event Support Engineer

AVI-SPL, Inc.; New York (NY); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Medical benefits including vision and 

Dental

Paid holidays

Personal days

Training and professional development

Job summary

AVI-SPL is seeking a Senior Event Support Engineer to lead technical operations for the client’s Executive Conference Center and premier collaboration spaces. You will deliver white-glove on-site AV support for executive meetings, client presentations, hybrid events, and live productions to keep spaces production-ready.

You will serve as the primary technical lead for complex AV systems, coordinating with AV Engineering, Workplace, IT, and Event teams to ensure flawless experiences and

Qualifications

• 3–5 years of professional AV experience in enterprise centers; 7+ years preferred.
• Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, IPTV, and enterprise AV networking.
• Advanced troubleshooting across AV hardware, control systems, networking, and signal distribution.
• Excellent communication for executive leadership and high-profile events.

Responsibilities

• Provide Tier 3 technical support for executive meetings, client events, town halls, and hybrid productions.
• Operate and support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP/control, Dante, NDI, IPTV, and AV-over-IP systems.
• Own the daily operation, readiness, and preventive maintenance of the Executive Conference Center, including standard conference rooms, boardrooms, divisible meeting spaces, and multi-purpose event spaces.
• Perform advanced troubleshooting of AV, networking, control systems, audio, and video signal flow; serve as the primary escalation point for complex issues.
• Conduct pre-event testing, technical rehearsals, onsite event support, and post-event system validation.
• Coordinate with AV Engineering, Workplace, IT, Networking, vendors, and event stakeholders to ensure successful event execution.
• Maintain system documentation, firmware, inventory, and operational standards while identifying opportunities for continuous improvement.
• Support commissioning of new AV systems, technology evaluations, and deployment of enterprise AV standards.

Skills

Executive AV support

Event coordination

Advanced troubleshooting

Communication with executives

Tools

Zoom Rooms

Q-SYS

Dante

NDI

IPTV

Video switchers

PTZ cameras

AV over IP

Job description

The Senior Event Support Engineer is responsible for the technical operation, support, and maintenance of the client's Executive Conference Center and other high-profile collaboration spaces. This role serves as the highest level of onsite AV support, providing white-glove service for executive meetings, client presentations, hybrid events, and live productions while ensuring mission-critical spaces remain operational and production-ready.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Senior Event Support Engineer is responsible for the technical operation, support, and maintenance of client's Executive Conference Center and other high-profile collaboration spaces. This role serves as the highest level of onsite AV support, providing white-glove service for executive meetings, client presentations, hybrid events, and live productions while ensuring mission-critical spaces remain operational and production-ready.

The engineer acts as the primary technical lead for complex AV systems, partnering with AV Engineering, Workplace, IT, and Event teams to deliver flawless meeting and event experiences.

Key Responsibilities:

• Provide Tier 3 technical support for executive meetings, client events, town halls, and hybrid productions.
• Operate and support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP/control, Dante audio, NDI, IPTV, and AV-over-IP systems.
• Own the daily operation, readiness, and preventive maintenance of the Executive Conference Center, including standard conference rooms, boardrooms, divisible meeting spaces, and multi-purpose event spaces.
• Perform advanced troubleshooting of AV, networking, control systems, audio, and video signal flow; serve as the primary escalation point for complex issues.
• Conduct pre-event testing, technical rehearsals, onsite event support, and post-event system validation.
• Coordinate with AV Engineering, Workplace, IT, Networking, vendors, and event stakeholders to ensure successful event execution.
• Maintain system documentation, firmware, inventory, and operational standards while identifying opportunities for continuous improvement.
• Support commissioning of new AV systems, technology evaluations, and deployment of enterprise AV standards.

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on event requirements and may include occasional travel to various locations in support of the client.
• This position will generally work in a professional office environment as well as on client sites.

WHAT WE’RE LOOKING FOR

Must-Haves:

• 3-5 years of professional AV experience supporting enterprise conference centers, executive environments, or live production spaces. 7+ years preferred.
• Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.
• Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution.
• Excellent communication skills with the ability to support executive leadership and high-profile events in a fast-paced environment.

Preferred Certifications:

• AVIXA CTS-I/CTS-D
• Q-SYS Level 2
• Dante Certification
• Zoom Rooms Certification
• Manufacturer certifications (Logitech, Shure, Crestron, etc.)

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

PAY INFORMATION

• Pay Type: Hourly
• Min Base: $39.42/hr
• Max Base: $50/hr