Tier One Technical Support

Saic; Maryland; On-site; USD 80,001 - 120,000; Full time

Job summary

Saic is looking for a Tier 1 (Junior) Technical Support Analyst to provide technical support for U.S. Army C5ISR programs. The role is full-time and on-site at Aberdeen Proving Ground, Maryland, requiring a bachelor's degree and 5+ years of experience in IT.

Candidates must have relevant certifications, solid knowledge of Windows and Linux, and possess a TS/SCI Security Clearance. The position offers a salary range of $80,001 - $120,000 based on experience.

Qualifications

• 5+ years of experience in IT or equivalent, or 4 years with a relevant degree.
• IATII Level Certification in line with DoD 8570.
• TS/SCI Security Clearance with CI polygraph required.

Responsibilities

• Provide technical support to C5ISR TSIG Programs.
• User Account Management and monitoring of system status.
• Log outage statistics and escalate tickets as needed.

Skills

Information Technology experience

Network troubleshooting

Microsoft Office proficiency

BASH coding

Containerization technologies

Education

Bachelor's in Information Technology/Computer Science or equivalent

Tools

JIRA Service Management

Windows OS

Linux

Job description

Description

SAIC is seeking a Tier 1 (Junior) Technical Support Analyst, with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.

This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.

Job Duties

• Provide real-time technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
• TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
• Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
• Provide base-level network support to include restoration of system access and minor system anomaly resolution.
• Other duties will include Tier 1 level support covering:
  • User Account Management.
  • Monitor System Status.
  • Report on System Outages.
  • Log outage statistics.
  • Limited System/Service Restarts.
  • Escalating Tickets to Higher Tiers.

Qualifications

Required Experience and Clearance:

• Bachelors in Information Technology/Computer Science or equivalent technical degree and five (5) years or more experience; four (4) years of directly related experience can be accepted in lieu of degree.
• IATII Level Certification in line with DoD 8570.
• Relevant computing environment certification. (Linux+, MCSA, Red Hat Certified Administration).
• Experience working with Windows OS and Linux.
• Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
• TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration.
• Candidate must be a US Citizen.
• Dual Citizenship is a disqualifier for this position.

Required Skills:

• Minimum 1 to 3 years' experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
• Ability to read and understand network and electronic diagrams and troubleshoot system errors.
• Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help).
• Strong background in Microsoft Office tools.
• Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
• Knowledgeable of the following:
  • Coding (BASH).
  • Coding (Puppet).
  • YAML.
  • Network (TCP/IP).
  • Network (DHCP Server, Linux).
  • Network (DNS Server, Linux & Windows).
  • Provisioning (PXE / Anaconda).
  • Active Directory.
  • Niagara Files.
  • Public Key Infrastructure.

Desired Skills:

• Familiarity with the systems being supported by this help desk.
• Familiarity with communication security and signals intelligence designs and operations.
• Familiarity with network operations and repair.
• Familiarity with Quality Assurance (QA) policies and procedures for DoD systems.
• Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
• Prior military IT or networking experience is a plus.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.