Tier II Technician (NE2) (Government)

AT&T; El Segundo (CA); On-site; USD 89,000 - 195,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life and AD&D Insurance

Employee discounts on AT&T services

Job summary

AT&T Global Public Sector seeks a Tier II Network Technician (NE2) to support a government customer site in El Segundo, CA. The role requires office presence 5 days per week and a TS/SCI with polygraph clearance. You will install and maintain LAN/WAN devices and respond to incidents, working with Tier III on complex projects.

The position features a competitive salary range, extensive benefits, and opportunities to support critical government missions in a secure environment.

Qualifications

• Experience in network troubleshooting and field support.
• Knowledge of LAN/WAN devices and routing protocols.
• Familiarity with network documentation tools (Visio, CAD).

Responsibilities

• Install and maintain client LAN/WAN devices at government site.
• Respond to incidents and coordinate with the team to resolve issues.
• Draft and implement standard network change requests.
• Coordinate with Tier III for incidents and projects.
• Update topology drawings and asset records; perform IOS upgrades.

Skills

Network troubleshooting

Cisco/Juniper knowledge

LAN/WAN support

OSPF/BGP knowledge

ServiceNow/Confluence familiarity

Tools

Visio

ServiceNow

Confluence

TEMS

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Tier II Network Technician

Our Tier II Technician (NE2) (Government) earns $89,200 - $195,000 yearly.

The job duties of the Tier II Network Technician are as follows:

• This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed at a government customer site in El Segundo, CA.
• The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.
• Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.
• Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).
• Draft and implement standard network change requests.
• Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
• Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
• Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
• Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).
• Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs.
• Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
• Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs).
• Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.
• Experience with Visio.
• Familiar with ServiceNow and Confluence.
• May have up to 10% COMSEC responsibilities based on site and team needs.

Required Clearance:

TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.

Additional Required Qualifications Include

• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Available to travel up to 20% of the time.
• Available to work flexible hours, to include weekend support.
• Ability to work independently and in a collaborative environment.

Joining Our Team Comes With Amazing Perks And Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

CA/LA County/San Luis Obispo/Orange/Unincorporated Los Angeles/San Diego County

Weekly Hours

40

Time Type

Regular

Location:

El Segundo, California

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.