Customer-Centric Tier II Escalation Specialist

Goldman Sachs; Richardson (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

Employee assistance programs

Job summary

Goldman Sachs Bank AG is looking for a Tier II Specialist in Richardson, TX. This role primarily involves handling complex customer inquiries and delivering high-quality customer-centric resolutions.

Successful candidates will possess at least 2 years of experience in a customer-facing or contact center role, strong analytical abilities, and excellent communication skills. The position offers a hybrid work model and a comprehensive benefits package including health, dental, and wellness initiatives.

Qualifications

• Minimum of 2+ years of customer-facing or contact center experience.
• Proven experience handling escalated or complex customer issues.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Act as an escalation point for complex customer inquiries.
• Partner with teams to resolve challenging cases.
• Investigate issues and recommend process improvements.

Skills

Customer service experience

Analytical skills

Problem-solving

Communication skills

Client-focused mindset

Education

High school diploma

Job description

Goldman Sachs Bank AG is looking for a Tier II Specialist in Richardson, TX. This role primarily involves handling complex customer inquiries and delivering high-quality customer-centric resolutions.

Successful candidates will possess at least 2 years of experience in a customer-facing or contact center role, strong analytical abilities, and excellent communication skills. The position offers a hybrid work model and a comprehensive benefits package including health, dental, and wellness initiatives.