Tier II Service Desk Technician
NORTH STONE LLC
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Benefits offered by this job
Job summary
Diné Development Corporation (DDC) is seeking an experienced Intermediate Service Desk Tier II to provide technical and customer-focused support for AFOSI in Quantico, VA. You will handle end-to-end incident lifecycle across classified networks, document interactions, and ensure timely updates while adhering to DoD policies.
A TS/SCI clearance or eligibility is required. The role demands strong communication, customer service skills, and familiarity with AD, ITSM, imaging, and mobile device
Qualifications
- 5 years of technical support experience with at least 3 years in a Service Desk.
- U.S. citizen with TS/SCI clearance or SCI eligibility.
- IAT Level II certification (eg Security+ or equivalent per DoD 8140).
Responsibilities
- Provide Service Desk support for AFOSI networks at multiple classification levels.
- Document troubleshooting and customer interactions in the ITSM system.
- Install, configure, and operate client/server devices and perform imaging.
- Administer user accounts, device configurations, and security updates.
- Monitor tickets for outages and communicate status to customers.
- Coordinate with Navy on trouble-ticket issues and VOIP concerns.
Tools
Job description
Diné Development Corporation (DDC) is seeking an experienced Intermediate Service Desk Tier II to provide technical and customer-focused support for AFOSI in Quantico, VA. You will handle end-to-end incident lifecycle across classified networks, document interactions, and ensure timely updates while adhering to DoD policies.
A TS/SCI clearance or eligibility is required. The role demands strong communication, customer service skills, and familiarity with AD, ITSM, imaging, and mobile device
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