Tier II Help Desk & Security Support – Government

Bristol Bay Native Corporation; Fayetteville (NC); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short and long term disability

Company paid life insurance

401(k) with company match

Discretionary profit sharing

Tuition reimbursement

Résumé du poste

Eagle Integrated Services, LLC., part of Bristol Bay Native Corporation, is seeking a Help Desk Customer Service and Support specialist to support the Womack Army Medical Center (WAMC) contract at Fort Bragg, NC. You will manage the desktop computing environment and provide Tier II support in a government setting.

Responsibilities include documenting solutions in EMTS, installing and troubleshooting Windows OS and office software, configuring network protocols, and maintaining equipment

Qualifications

• Experience delivering help desk support in a government or DoD environment.
• Two years of hardware and software troubleshooting experience.
• Experience in a Microsoft operating system and enterprise peripherals.
• Familiar with Active Directory user management and security practices.
• MUST have U.S. citizenship or be able to obtain citizenship and pass a government background check.

Responsabilités

• Document solutions in EMTS for government access and reporting.
• Install, troubleshoot, and support Microsoft OS and Office software.
• Configure and troubleshoot TCP/IP and wireless network protocols.
• Repair and maintain workstations, peripherals, and mobile devices.
• Assist with inventory, asset tracking, and equipment lifecycle.

Connaissances

Customer service

Troubleshooting hardware

Troubleshooting software

Active Directory

Security/compliance

Communication skills

Background check / citizenship

Outils

EMTS

Description du poste

Eagle Integrated Services, LLC., part of Bristol Bay Native Corporation, is seeking a Help Desk Customer Service and Support specialist to support the Womack Army Medical Center (WAMC) contract at Fort Bragg, NC. You will manage the desktop computing environment and provide Tier II support in a government setting.

Responsibilities include documenting solutions in EMTS, installing and troubleshooting Windows OS and office software, configuring network protocols, and maintaining equipment