In/Out Processing Support

Bristol Bay Services; North Carolina; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short-term disability

Long-term disability

Life insurance

401(k) with company match

Profit sharing

Tuition reimbursement

Job summary

Eagle Integrated Services, LLC (EIS) is seeking a Forms Design SME to support the Womack Army Medical Center contract at Fort Bragg, NC. You will lead end-to-end electronic and physical form lifecycle management with a focus on Section 508 accessibility and DHA standards.

Responsibilities include creating and updating forms, maintaining the official forms index, attending DHA meetings, and tracking modifications in ServiceNow, along with secondary support for ID cards, customer service, and FOIA

Qualifications

• 2–6 years of related experience in form design, document accessibility, or professional publishing
• Demonstrated working knowledge of Section 508 compliance requirements for electronic forms and documents
• Experience managing databases, electronic form design tools, and ticket-tracking software (such as ServiceNow)
• Excellent communication, customer service, and organizational skills

Responsibilities

• Form Creation & Updates: design, build, and update electronic forms with 508 accessibility in mind
• Forms Index & Folders: maintain WAMC Forms Index and manage form versions in repositories
• DHA Compliance: participate in monthly DHA forms meetings to stay aligned with guidelines
• Tracking & Documentation: submit detailed ServiceNow tickets and maintain physical backups
• ID Card & Administrative Support: assist with CAC resets, badge printing, and staff data entry
• Customer Service: answer inquiries and assist walk-in customers with form-related needs
• FOIA & Records: aid FOIA officer with information gathering and documentation

Skills

Form design

508 compliance

Database management

ServiceNow

Tools

Electronic form design tools

Ticketing software

Job description

Eagle Integrated Services, LLC (EIS), as part of the Bristol Bay Native Corporation, provides top-tier IT and professional support services to government agencies. We help our customers leverage technology and operate with total confidence in predictability, security, and reliability.

Currently, we are seeking a Forms Design SME / In-Out Processing Support Specialist to support our contract at Womack Army Medical Center (WAMC) on Fort Bragg, NC.

We are seeking a Subject Matter Expert (SME) in Forms Design and Section 508 Compliance with a working knowledge of ID card operations. This role is responsible for the end-to-end lifecycle of electronic and physical forms at WAMC, ensuring all documentation is fully accessible, compliant with Defense Health Agency (DHA) standards, and efficiently managed, while providing secondary customer and administrative support.

What You’ll Do:

Forms Design & 508 Compliance (Primary Focus):

• Form Creation & Updates: Consult with hospital staff to design, build, and update electronic forms. Ensure all designs meet strict Section 508 accessibility standards.
• Forms Index & Folders: Maintain the official WAMC Forms Index. Manage locked and unlocked versions of all active forms in designated repositories.
• DHA Compliance: Attend monthly DHA forms department meetings to stay aligned with current guidelines, rules, and publishing standards.
• Tracking & Documentation: Submit detailed ServiceNow tickets documenting all modifications or creations of forms and maintain physical backup folders of completed work.

Program & Operations Support (Secondary Focus):

• ID Card & Administrative Support: Assist with CAC (Common Access Card) resets, biometric equipment operation, badge printing, and database entry for WAMC staff and beneficiaries.
• Customer Service: Answer inquiries regarding forms, assist walk-in customers with order pickups, and resolve basic administrative questions.
• FOIA & Records: Assist the Freedom of Information Act (FOIA) Officer with the gathering, researching, and documentation of FOIA requests.

What You Bring:

Required:

• Experience: 2–6 years of related experience in form design, document accessibility, or professional publishing.
• 508 Compliance: Demonstrated working knowledge of Section 508 compliance requirements for electronic forms and documents.
• Technical Skills: Experience managing databases, electronic form design tools, and ticket-tracking software (such as ServiceNow).
• Professional Skills: Excellent communication, customer service, and organizational skills.

What We Offer:

Eagle Integrated Services, LLC (EIS) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

EIS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.