Tier I IT Support Specialist — Windows, RMF & VTC

SMS Data Products Group, Inc.; Edwards Air Force Base (CA); On-site; USD 54,000 - 74,000; Full time

Job summary

SMS is seeking a Tier I Technical Support specialist to back the ARTEMIS team at Edwards Air Force Base, CA. You will deliver frontline IT support across Windows and Linux environments to ensure availability, security, and reliability of critical systems for the AFRL mission.

Responsibilities include imaging, incident analysis, software updates, and documenting issues. A minimum of 2 years' Windows administration or support and DoD security clearance or ability to obtain is preferred.

Qualifications

• At least two years of Windows system administration or technical support experience.
• Experience in a Windows OS environment and with hardware peripherals.
• Relevant certifications preferred (A+, MD-102, Security+ etc.).
• DoD 8140 IAT-II or higher (Security+ CE) preferred; HDI-SCA preferred.
• DoD Interim Secret security clearance or ability to obtain.

Responsibilities

• Provide Tier I software and network support and troubleshooting.
• Analyze incident details, identify root cause, and remediate.
• Image computers and document problems in ticketing system.
• Escalate to Tier II for more advanced issues.
• Install software updates, apply STIGs and patches as required.
• Deliver professional customer service and clear communication.
• Deploy desktops and laptops to AFRL Rocket Lab.

Skills

Windows system administration

Troubleshooting

Customer service

Documentation

Education

MD-102 (Microsoft Windows Endpoint Administrator Associate)

CompTIA A+ 220-1101/1102

DoD 8140 IAT-II (CompTIA Security+ CE)

HDI-SCA certification

DoD Interim Secret security clearance or higher

Tools

Windows

Linux

Job description

SMS is seeking a Tier I Technical Support specialist to back the ARTEMIS team at Edwards Air Force Base, CA. You will deliver frontline IT support across Windows and Linux environments to ensure availability, security, and reliability of critical systems for the AFRL mission.

Responsibilities include imaging, incident analysis, software updates, and documenting issues. A minimum of 2 years' Windows administration or support and DoD security clearance or ability to obtain is preferred.