IT Support Technician

val's services; Houston (TX); On-site; USD 30,000 - 39,000; Full time

Job summary

val's services in Houston, TX is seeking an IT Service Technician to provide tier 1–2 support for federal customers’ IT needs. You will troubleshoot hardware, software, and network issues and ensure secure, reliable operations across desktops, laptops, and mobile devices.

You will collaborate with cybersecurity and infrastructure teams to maintain secure systems and identify opportunities to improve support processes and service quality, contributing to a responsive, customer-focused IT support

Qualifications

• Experience delivering tier 1–2 technical support.
• Strong troubleshooting skills across endpoints and connectivity.
• Knowledge of user account administration and basic security practices.
• Ability to work cross-functionally with cybersecurity and infrastructure teams.
• Commitment to continual learning and process improvement.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Support desktops, laptops, and mobile devices to ensure secure, reliable operations.
• Manage and support user accounts and access.
• Provide responsive customer-focused technical support within an IT & Technical Support environment.
• Collaborate with cybersecurity and infrastructure teams to maintain secure systems.
• Identify opportunities to improve support processes and service quality.

Skills

Tier 1–2 support experience

Troubleshooting across endpoints

User account administration

Security best practices

Cross-functional collaboration

Continuous learning

Job description

IT Service Technician providing tier 1–2 support for federal customers’ IT needs.

Key Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Support desktops, laptops, and mobile devices to ensure secure, reliable operations.
• Manage and support user accounts and access.
• Provide responsive customer-focused technical support within an IT & Technical Support environment.
• Collaborate with cybersecurity and infrastructure teams to maintain secure systems.
• Identify opportunities to improve support processes and service quality.

Qualifications & Skills

• Experience delivering tier 1–2 technical support.
• Strong troubleshooting skills across endpoints and connectivity.
• Knowledge of user account administration and basic security practices.
• Ability to work cross-functionally with cybersecurity and infrastructure teams.
• Commitment to continual learning and process improvement.