Tier 3 Network Lead — CCNP, On‑Site in DC

Ardent; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Job summary

Ardent is seeking a Tier 3 Network Lead to support the United States Holocaust Memorial Museum (USHMM) and its wired and wireless infrastructure on-site in Washington, D.C. The role focuses on performance, availability, and operational maintenance of core networking, WAN, Internet, cloud, and data-center connectivity.

You will lead Tier 3 escalation for critical incidents, configure switches/routers, monitor with SolarWinds, and coordinate with providers to ensure 24x7 operations.

Qualifications

• CCNP certification is required.
• Expert-level routing and switching knowledge.
• Experience with SolarWinds, cloud connectivity, and enterprise wireless.

Responsibilities

• Install and configure switches and routers; monitor health, latency, jitter, and circuit performance.
• Diagnose and resolve outages, routing loops, and connectivity issues.
• Apply approved firmware/software updates per change-control requirements.

Skills

Enterprise routing

Switching expertise

On-call support

Education

CCNP certification

Tools

SolarWinds

Cisco Nexus/Catalyst

Aruba Central Cloud

Wireshark

Job description

Ardent is seeking a Tier 3 Network Lead to support the United States Holocaust Memorial Museum (USHMM) and its wired and wireless infrastructure on-site in Washington, D.C. The role focuses on performance, availability, and operational maintenance of core networking, WAN, Internet, cloud, and data-center connectivity.

You will lead Tier 3 escalation for critical incidents, configure switches/routers, monitor with SolarWinds, and coordinate with providers to ensure 24x7 operations.