Tier 3 Network Lead - On-Site DC, 24x7 Ops

Ardent Management Consulting, Inc.; Washington (District of Columbia); On-site; USD 140,000 - 200,000; Full time

Job summary

Ardent Management Consulting, Inc. is seeking a Tier 3 Network Lead to support the US Holocaust Memorial Museum with secure, high-availability wired and wireless infrastructure in Washington, DC.

You will lead Tier 3 escalation, coordinate with providers, and maintain network diagrams and change records. The role requires CCNP certification, expert routing/switching skills, and hands-on Cisco/Nexus experience, including ARUBA wireless systems and SolarWinds monitoring.

Qualifications

• CCNP certification required.
• Expert-level knowledge of enterprise routing and switching.
• Experience with SolarWinds for monitoring and alerting.
• Hands-on experience with Cisco switching and routing platforms and enterprise wireless infrastructure.
• Ability to coordinate carrier and vendor restoration and communicate status during major incidents.

Responsibilities

• Install and configure switches and routers; monitor device health, bandwidth, latency, jitter, packet loss, throughput, interfaces, access points, and circuit performance.
• Diagnose and resolve network outages, routing loops, connectivity issues, authentication failures, RF interference, hardware failures, and performance degradation.
• Apply approved firmware and software updates to network devices in line with change-control requirements.
• Use SolarWinds Orion and alert dependencies to identify actionable events and support Problem Management.
• Provide expert-level routing and switching support for Cisco Nexus, Catalyst, ASR and related wired infrastructure.
• Maintain Aruba Central-managed wireless infrastructure, monitor health, and report security issues to CISO.
• Coordinate with ISPs, cloud providers, and vendors for outages, installations, and troubleshooting.
• Support data center cabling, labeling, and documentation; manage hardware replacements and RMA activity.
• Lead Tier 3 escalation for Priority 1/2 incidents and after-hours support.

Skills

Enterprise routing and switching

Cisco networking

Network troubleshooting

Team leadership

Education

CCNP certification

Tools

SolarWinds

Cisco Nexus

Cisco Catalyst

ASR

Wireshark

Aruba Central Cloud Management

Job description

Ardent Management Consulting, Inc. is seeking a Tier 3 Network Lead to support the US Holocaust Memorial Museum with secure, high-availability wired and wireless infrastructure in Washington, DC.

You will lead Tier 3 escalation, coordinate with providers, and maintain network diagrams and change records. The role requires CCNP certification, expert routing/switching skills, and hands-on Cisco/Nexus experience, including ARUBA wireless systems and SolarWinds monitoring.