Tier 3 Engineer

Integral; Tysons (VA); Hybrid; USD 110,000 - 138,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with immediate vesting

Paid Time Off & Holidays

Professional Training Reimbursement

Employee Assistance Program

Job summary

Integral Federal is seeking a Tier 3 Engineer to provide 24x7x365 operational support for VA OIT programs, focusing on incident resolution and reliable IT services in a federal environment.

The role covers patching, monitoring, deployments, postmortems, and SRE-driven improvements. You will produce reports, analyze trends, and help optimize systems while receiving a comprehensive benefits package.

Qualifications

• Bachelor’s degree in computer science or an IT-related field with 7–10 years of experience.
• Experience providing 24x7 support, responding to automated alerts, HPIs/CPIs, and resolving incidents.
• Experience patching, maintenance, backup/recovery, monitoring, and environment support.
• Experience producing postmortems, outage reports, event updates, and root-cause analysis.
• Experience supporting deployments, incident triage, synthetic monitoring, and SRE-aligned processes.

Responsibilities

• Respond to alerts and incidents and produce Event Update Reports and Postmortems.
• Apply OS/application patches, monitor environments, and support deployments.
• Monitor environments, dashboards, logs, telemetry, availability and capacity.
• Produce Postmortem, Event Update Reports and After-Action Reports (AARs).
• Provide trend analysis and recommendations for system optimization; perform patching, backup and restoration operations.
• Support deployments, validate maximum-load performance and ensure release stability.
• Implement SRE practices to improve monitoring, fault tolerance, logging and automated testing.
• Support proactive monitoring, synthetic tests, and integration validations to prevent outages.

Skills

24x7 Support

Incident Response

OS/Application Patch

Monitoring & Telemetry

SRE Practices

Education

Bachelor’s Degree in CS or IT-related field

Tools

.NET

Java

Oracle

Cloud Operations

Job description

Overview

The Tier 3 Engineer provides 24x7x365 operational support, troubleshooting, and incident resolution for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), and Memorial and Benefit Services (MBS). The Tier 3 Engineer delivers secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission.

Responsibilities

• Respond to alerts, HPIs/CPIs, and produce Event Update Reports and Postmortems.
• Apply OS/application patches, monitor environments, and support deployments.
• Monitor environments continuously, including dashboards, logs, telemetry, availability, and capacity metrics.
• Produce Postmortem Reports, Event Update Reports, and After-Action Reports (AARs).
• Provide trend analysis, performance assessments, and recommendations for system optimizations. Perform OS and application patching, backup and restoration operations, job scheduling, and environment maintenance.
• Support deployments (including after-hours releases), validating maximum-load performance and ensuring release stability
• Implement SRE practices to improve monitoring, fault tolerance, resiliency, logging, alerting, and automated testing.
• Support proactive monitoring, synthetic tests, and integration validations to prevent outages and maintain SLTs

Qualifications

Required:

• Bachelor’s Degree in computer science or an IT-related degree with 7-10 years' experience
• Experience providing 24x7 support, responding to automated alerts, HPIs/CPIs, and resolving incidents under strict SLTs.
• Experience performing patching, maintenance, backup/recovery, monitoring, and environment support.
• Experience producing postmortems, outage reports, event updates, and conducting root-cause analysis.
• Experience supporting deployments, incident triage, synthetic monitoring, and SRE-aligned processes.
• Public Trust

Preferred:

• Experience with .NET/Java/Oracle; VA systems; cloud operations

Salary Range: $110,000 - $138,000

The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability