Tier 3 Engineer

Quest Oracle Community

Tysons (VA)

On-site

USD 110,000 - 140,000

Full time

4 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical Insurance and more

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Short-Term Disability Insurance

Long-Term Disability Insurance

Life Insurance

Paid Time Off & Holidays

Bonuses & Awards

Professional Training Reimbursement

Employee Assistance Program

Job summary

Integral Federal in Tysons, VA is seeking a Tier 3 Engineer to provide 24×7 operational support for VA/OIT programs. You will troubleshoot, resolve incidents, apply patches, monitor environments, and ensure high availability.

The role requires a Bachelor's degree in CS or IT and 7–10 years of experience, with Public Trust clearance or the ability to obtain it. You will produce reports, participate in deployments, and help implement SRE practices to improve reliability.

Qualifications

Bachelor's Degree in computer science or an IT-related field with 7–10 years of experience.
Experience providing 24×7 support, responding to automated alerts, HPIs/CPIs, and resolving incidents within strict SLTs.
Experience performing patching, maintenance, backup/recovery, monitoring, and environment support.
Experience producing postmortems, outage reports, event updates, and conducting root cause analysis.
Experience supporting deployments, incident triage, synthetic monitoring, and SRE-aligned processes.
Public Trust clearance or the ability to obtain one.

Responsibilities

Respond to alerts and incidents; produce Event Update Reports and Postmortems.
Apply OS/application patches and monitor environments; support deployments.
Monitor dashboards, logs, telemetry, and capacity; ensure stability.
Produce Postmortem Reports, Event Updates, and After Action Reports (AARs).
Provide trend analysis and recommendations for system optimizations; perform patching and backups.
Support deployments, validate load performance, and ensure release stability.
Implement SRE practices to enhance monitoring, fault tolerance, and automated testing.

Skills

24x7 support

Incident response

Patch management

Root cause analysis

SRE practices

Education

Bachelor's degree in CS or IT-related field

Tools

.NET

Java

Oracle

Job description

Position Title:

Tier 3 Engineer

Location:

US-Virginia-Tysons

Job ID:

5417

# of Openings:

Category:

Information Technology

Clearance:

Public Trust

Clearance Status:

Ability to Obtain

Type:

Regular Full-Time

Overview:

The Tier 3 Engineer provides 24×7×365 operational support, troubleshooting, and incident resolution for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), and Memorial and Benefit Services (MBS). The Tier 3 Engineer delivers secure, reliable, and effective Information Technology (IT) solutions that support the Department's mission.

Responsibilities:

Respond to alerts, HPIs/CPIs, and produce Event Update Reports and Postmortems.
Apply OS/application patches, monitor environments, and support deployments.
Monitor environments continuously, including dashboards, logs, telemetry, availability, and capacity metrics.
Produce Postmortem Reports, Event Update Reports, and After Action Reports (AARs).
Provide trend analysis, performance assessments, and recommendations for system optimizations. Perform OS and application patching, backup and restoration operations, job scheduling, and environment maintenance.
Support deployments (including after-hours releases), validating maximum load performance and ensuring release stability
Implement SRE practices to improve monitoring, fault tolerance, resiliency, logging, alerting, and automated testing.
Support proactive monitoring, synthetic tests, and integration validations to prevent outages and maintain SLTs

Qualifications:

Required:

Bachelor's Degree in computer science or an IT-related degree with 7-10 years' experience
Experience providing 24×7 support, responding to automated alerts, HPIs/CPIs, and resolving incidents under strict SLTs.
Experience performing patching, maintenance, backup/recovery, monitoring, and environment support.
Experience producing postmortems, outage reports, event updates, and conducting root cause analysis.
Experience supporting deployments, incident triage, synthetic monitoring, and SRE aligned processes.
Public Trust

Preferred:

Experience with .NET/Java/Oracle; VA systems; cloud operations

Company Overview:

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!