Tier 1 IT Technician

Setechnical; Buford (GA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid training & certifications

Clear growth plan

Job summary

Setechnical is seeking a Tier 1 tech for our Buford, GA service desk. This on-site/hybrid role offers hands-on experience with real clients, learning opportunities, and a clear path to Tier 2 as you grow with the team.

You’ll troubleshoot Windows 10/11, Microsoft 365 basics, and networking, while developing remote-support skills and documentation habits. Mentorship and structured training are provided to accelerate your career.

Qualifications

• Experience basic Windows 10/11 troubleshooting.
• Familiarity with Microsoft 365 setup, MFA, password resets.
• Understanding how networks operate and what to check when they fail.
• Experience with remote support tools and documenting fixes.
• Strong communication when talking to non-technical users.

Responsibilities

• Take incoming tickets and diagnose issues quickly.
• Fix common problems in Windows, Microsoft 365, printers, networking and apps.
• Escalate clearly documented tickets when needed.
• Support users remotely with professional communication.
• Learn from senior techs and contribute to knowledge base.
• Document fixes so issues are resolved once.

Skills

Windows troubleshooting

Microsoft 365 basics

Networking basics

Remote support tools

Communication skills

Growth mindset

Scripting

RMM

Firewall

Job description

Buford, GA (on-site / hybrid) Full-Time Service Desk

New to the industry, but not new to figuring things out?

We’re looking for a Tier 1 tech who’s ready to jump in, learn fast, and earn their way up. You’ll handle frontline issues, but you won’t be stuck resetting passwords forever. We’re not just filling a seat. We’re hiring someone who can grow.

What You’ll Do:

• Take incoming tickets and make sense of them, fast
• Fix common problems in Windows, Microsoft 365, printers, networking, and line-of-business apps
• Escalate clean, well-documented tickets when needed (not just “it’s broken”)
• Support users remotely, with professionalism and clear communication
• Learn from senior techs who actually take time to mentor
• Build your own knowledge base, and contribute to ours

What You Should Already Know:

• How to troubleshoot Windows 10/11
• Basics of Microsoft 365 (email setup, password resets, MFA)
• How networks work (and what to check when they don’t)
• Remote support tools (any of them)
• How to talk to people who don’t speak tech
• Bonus: Any scripting, RMM, or firewall experience is a huge plus

What You’ll Gain:

• Hands-on experience with real clients and real systems
• Structured growth plan to Tier 2, not just vague “opportunities”
• Paid training & certifications (Microsoft, CompTIA, etc.)
• Clear documentation standards and process-driven learning
• Leadership that listens and invests in you

What We’re Looking For:

• Fast learners who don’t need to be told something twice
• Techs who can communicate clearly, not just click buttons
• People who want to grow, not coast
• Team players who document what they fix (so it only gets fixed once)

What You Won’t Deal With:

• Corporate red tape
• Being ignored or micromanaged
• A dead-end job