Tier 2 Technology Support Engineer - 5753032

Accenture; Irving (TX); On-site; USD 70,000 - 130,000; Full time

Job summary

Accenture is seeking a Tier 2 Technology Support Engineer who will resolve incidents and issues within Telecom Networks, focusing on operational stability and incident management. The role requires proficiency in telecom technologies and a strong background in incident management, making it ideal for experienced professionals looking to ensure seamless operational efficiency for a leading global firm.

Benefits

Competitive rewards and benefits programs

Access to world-class learning resources

Qualifications

• Minimum of 5 years work experience in Incident Management.
• Proficient in tools like Zabbix, SolarWinds, and ServiceNow.
• Understanding of Cellular (LTE, 4G, 5G) technologies.

Responsibilities

• Resolve incidents and problems across business system components.
• Collaborate with vendors and improve incident management processes.
• Lead incident response and conduct regular reviews of trends.

Skills

Incident Management

Network Troubleshooting

Telecom Network Technologies

Network Security Protocols

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Zabbix

SolarWinds

ServiceNow

Job description

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Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.


Job Description


As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your deep understanding of Telecom Network Wireless Technologies, especially Cellular (LTE, 4G, 5G) and Network Management Systems (NMS) such as SolarWinds, Zabbix along with experience in Network Hardware configuration such as switches and firewalls, your network outage troubleshooting skills, experience in network security protocols, architectural understanding of Transport Network as well as expertise in ServiceNow and knowledge in Cloud native Telco Networks will be necessary for the following responsibilities:

Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.

Collaborate with vendors and help service management teams with issue analysis and resolution.

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute to key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Develop and implement proactive measures to prevent incidents

Lead incident response and resolution efforts

Conduct regular reviews of incident trends and recommend improvements

Provide training and guidance to team members on incident management best practices

Collaborate with cross-functional teams to enhance incident management processes

Please note that this is an onsite role in Dallas, TX or Overland Park, KS

Basic Qualifications:

Minimum of 5 years of work experience in Incident Management, NOC related experience in tools like Zabbix, SolarWinds, LogicMonitor, OpenNMS, BigPanda, and ServiceNow.

HS Diploma or GED

Preferred Qualifications:

Understanding of Telecom Network, i.e. Wireless Technologies, especially Cellular (LTE, 4G, 5G)

Knowledge in Cloud native Telco Networks

Expert proficiency in Incident Management

Customer Technical Support proficiency at an Expert level is recommended.

Problem Management proficiency at an Advanced level and IT Troubleshooting proficiency at an Expert level are suggested.

Bachelor’s Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Range

California $58.65 to $68.65

Colorado $58.65 to $68.65

District of Columbia $58.65 to $68.65

Illinois $58.65 to $68.65

Maryland $58.65 to $68.65

Minnesota $58.65 to $68.65

New York/New Jersey $58.65 to $68.65

Washington $58.65 to $68.65

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [phone], send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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