Sr Software Engineer in Support II (Sr. Tier-3 Engineer)

Blackboard; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in education technology is seeking a Senior Tier 3 Support Engineer to provide advanced technical support and collaborate with development teams. The ideal candidate will have strong problem-solving skills and experience in software development, particularly with SQL and web technologies. This remote position requires excellent communication skills and a commitment to diversity and inclusion.

Qualifications

• 4-7 years of experience in software development.
• Experience with SQL database troubleshooting and web technologies.

Responsibilities

• Providing multi-level database troubleshooting and technical support.
• Collaborating with Tier 2 support and product development teams.
• Addressing software defects and complex customer issues.

Skills

Analytical Skills

Problem Solving

Communication

Education

Bachelor’s or Master’s degree in Computer Science or Software Engineering

Tools

SQL

JavaScript

TypeScript

HTML

CSS

Azure DevOps

Job description

Senior Tier 3 Support Engineer

Location: Remote - Colombia

Note: *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:

Anthology delivers education and technology solutions to help students reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful, simple, and intelligent innovation that inspires student success and institutional growth.

Our Commitment: The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and company culture.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Primary Responsibilities:

1. Providing multi-level database troubleshooting and technical support to Tier 2 Client Support staff.
2. Collaborating closely with Tier 2 support and acting as an interface between Tier 2 and product development, engineering, and third-party vendors.
3. Working with Product Development and implementation teams to resolve client issues.
4. Performing fault reproduction, troubleshooting, system characterization, root cause analysis, and bug tracking.
5. Addressing software defects and complex customer issues promptly.
6. Coordinating with QA, Development, and Operations teams to understand and resolve issues.
7. Suggesting enhancements to existing algorithms and services.
8. Communicating effectively with team members to ensure feature development without compromising other application areas.

The Candidate:

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science or Software Engineering preferred.
• 4-7 years of experience in software development.
• Strong analytical and problem-solving skills.
• Excellent interpersonal, listening, written, and verbal communication skills.
• Experience with SQL database troubleshooting, stored procedures, functions, and triggers.
• Proficiency in JavaScript, TypeScript, and frameworks like React, Angular, or Vue.js.
• Understanding of SDLC, CI/CD, and cloud platforms such as Azure DevOps.
• Proficient in web technologies: HTML, CSS, JavaScript, HTTP, XML, SOAP.
• Knowledge of database structures and administration principles.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Fluency in English (written and spoken) at CEF B2 level or above.

Preferred Skills and Qualifications:

• Knowledge of NLog, Application Insights, Hangfire, Azure File Storage, WCF Web Services, OData protocol.
• Experience with web application security testing.
• Agile and SCRUM methodologies.
• Experience with SQL performance tuning and troubleshooting.

This job description is not exhaustive and may be amended as needed. Management reserves the right to assign duties as appropriate.

Anthology is an equal opportunity employer and considers all qualified applicants without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected characteristic.