Sr Software Engineer in Support I (Sr. Tier-3 Engineer)

Blackboard; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in education technology is seeking a Senior Tier 3 Support Engineer to provide advanced technical support and collaborate with development teams. The ideal candidate will have a strong background in software development, excellent communication skills, and proficiency in SQL and web technologies. Join us in empowering educators and institutions to achieve their goals.

Qualifications

• 4-7 years of experience in software development.
• Fluency in written and spoken English at CEF B2 level or above.

Responsibilities

• Provide multi-level database troubleshooting and technical support.
• Collaborate with Tier 2 support and product development teams.
• Perform fault reproduction and bug tracking.

Skills

Analytical Skills

Problem Solving

Interpersonal Skills

Communication

Education

Bachelor’s or Master’s in Computer Science

Tools

SQL

JavaScript

TypeScript

React

Angular

Vue.js

HTML

CSS

Azure DevOps

Job description

Senior Tier 3 Support Engineer

Location: Remote - Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity

Anthology delivers education and technology solutions that enable students to reach their full potential and help learning institutions thrive. Our mission is to empower educators and institutions with meaningful, simple, and intelligent innovations that inspire student success and institutional growth.

We value diversity and inclusion, making them a core part of our hiring practices and company culture. We are committed to fostering a workforce that reflects these principles.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Primary Responsibilities

1. Provide multi-level database troubleshooting and technical support to Tier 2 Client Support staff.
2. Collaborate closely with Tier 2 support staff and act as an interface between Tier 2 and product development, engineering, and third-party vendors.
3. Work with product development and implementation teams to resolve client issues.
4. Perform fault reproduction, troubleshooting, system characterization, root cause analysis, and bug tracking and resolution.
5. Address software defects and complex customer issues promptly.
6. Coordinate with QA, Development, and Operations teams to understand and resolve issues.
7. Suggest enhancements to existing algorithms and services.
8. Communicate effectively and collaborate with team members to develop features without compromising other application or product areas.

The Candidate

Required Skills and Qualifications

1. Bachelor’s or Master’s degree in Computer Science or Software Engineering (preferred).
2. 4-7 years of experience in software development.
3. Strong analytical and problem-solving skills.
4. Excellent interpersonal skills and ability to work in teams.
5. Exceptional listening, written, and verbal communication skills.
6. Experience writing stored procedures, functions, triggers, and troubleshooting issues in SQL databases.
7. Experience with JavaScript, TypeScript, and frameworks such as React, Angular, or Vue.js.
8. Understanding of all phases of the SDLC.
9. Knowledge of CI/CD processes using cloud platforms like Azure DevOps or similar.
10. Proficiency in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP).
11. Understanding of database structures and administration principles.
12. Ability to communicate effectively with both technical and non-technical stakeholders.
13. Fluency in written and spoken English at CEF B2 level or above.

Preferred Skills and Qualifications

1. Knowledge of NLog, Application Insights, Hangfire, Azure File Storage, WCF Web Services, OData protocol.
2. Experience with security testing of web applications.
3. Agile and SCRUM methodologies experience.
4. Experience troubleshooting and performance tuning SQL.

This description is not exhaustive and may be supplemented as needed. Management reserves the right to assign or reassign duties at any time.

Anthology is an equal opportunity employer and considers all qualified applicants without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected status.