Tier 2 Tech Support Specialist

Bluebeam; Dallas (TX); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Fully vested 401K

Generous PTO

BetterUp Care access

LinkedIn Learning

Education reimbursement up to $5k

Job summary

Bluebeam is hiring a mid-level Technical Support Specialist - Tier 2 to assist customers by phone, chat, and email. You will own issues from report to resolution, set up test environments, and log interactions in CRM.

You should have 2+ years of technical support experience, strong troubleshooting skills, and excellent communication in English. A focus on customer service and Windows OS proficiency is essential.

Qualifications

• 2+ years of technical support experience.
• Ability to work 8am-5pm CT.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.
• Solid understanding of Microsoft Windows operating systems.

Responsibilities

• Answer calls, chat inquiries, and emails from customers.
• Assist with product usage questions and escalate when needed.
• Own issues from report to resolution; verify bugs in test environment.
• Log customer interactions in CRM.
• Create internal and customer-facing support documentation.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Windows OS

Tools

AutoCAD

Revit

Navisworks

Citrix

VMware

Hyper-V

Job description

Bluebeam is hiring a mid-level Technical Support Specialist - Tier 2 to assist customers by phone, chat, and email. You will own issues from report to resolution, set up test environments, and log interactions in CRM.

You should have 2+ years of technical support experience, strong troubleshooting skills, and excellent communication in English. A focus on customer service and Windows OS proficiency is essential.