Tier 2 Network Engineer, End User Support

Magna5; Gilbert (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Extensive PTO and holidays

Comprehensive medical/dental/vision

401(k) with employer match

Life and Disability insurance

Certification reimbursement

Phone and internet stipend

Job summary

Magna5 is seeking a skilled Network Engineer to join our on-site team in Gilbert, AZ. You will support our managed services customers as part of the Tier 3 engineering group, solving complex networking issues and guiding junior staff.

Responsibilities include incident response, documentation, and network design, with on-call rotation and ongoing certification pursuit. 6+ years of networking experience and IT degree are required.

Qualifications

• Minimum of 6 years’ experience administering/supporting networking technologies.
• Possession of an associate or bachelor’s degree in Information Technology or relevant work experience
• Ability to work in a team environment and support multiple customer issues at a time while prioritizing workload based on severity
• Strong curiosity and enjoyment of learning new technology
• A strong work ethic and a desire to set an example for others
• MSP or professional service experience is a bonus
• Experience designing and implementing a network topology with switches, routers, NAT/PAT, VPN, and EIGRP/OSPF/BGP/MPLS/VPLS
• Understanding Radius/LDAP/802.1x, Spanning-Tree, and Port-Channels
• Experience with High Availability concepts: HSRP/VRRP, A/A, and A/P
• Understanding SD-WAN, QoS, Traffic Shaping
• Ability to design detailed network drawings

Responsibilities

• Respond to customer support requests via incident tickets, phone, and email.
• Collaborate with team to solve problems and maintain high-quality customer service.
• Document resolutions and build knowledge base articles.
• Proactively address incidents to reduce recurring issues and troubleshoot complex problems.
• Engage in ongoing certification training and professional development.
• Participate in internal projects and designs.
• Willingness to certify and maintain vendor partnership levels.
• Participate in on-call rotation and track activity and communication.

Skills

Networking

Customer support

Incident management

Documentation

On-call readiness

Problem solving

Education

Associate degree in Information Technology

Bachelor’s degree in Information Technology

Tools

Cisco

Fortinet NSE4

Palo Alto PCNSA

Azure networking

AWS networking

Job description

Description

***Must be local to Gilbert, Arizona***

***This position is on site***

Magna5 is seeking a skilled Network Engineer to join our fully remote team, with a focus on bolstering our managed services support. As a Network Engineer, you will work alongside our engineering team to solve problems for our diverse customer base. Your contributions as part of the Tier 3 engineering team will set an example for lower Tiers in knowledge, experience, and leadership.

Responsibilities of the Network Engineer include, but are not limited to, the following:

• Responding to customer support requests with professionalism and promptness through incident tickets, phone calls, and email
• Collaborating with team members to solve problems and maintain quality customer service skills in all forms of communication
• Documenting resolutions and building knowledge base articles
• Taking a proactive approach to incidents to decrease reoccurring issues and troubleshoot advanced problems with a high-level overview of client environments
• Engaging in continued certification training to improve their skillset
• Participating in internal projects and designs
• Willingness to certify and maintain relevant certifications for vendor partnership levels
• Willingness to participate in an on-call rotation and track time, activity, and communication through Magna5's suite of applications

Hours & Schedule

This position is primarily business hours (Monday-Friday 8am – 5pm EST) with occasional after-hours work for incident troubleshooting or project work. All engineers are part of an on-call rotation and may be escalated issues off hours.

Work Perks

• Extensive paid time off including paid holidays and float holidays
• Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
• 401(k) with generous employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities
• Monthly mobile phone plan and internet service stipend

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com .

Requirements

• Minimum of 6 years’ experience administering/supporting networking technologies
• Possession of an associate or bachelor’s degree in Information Technology or relevant work experience
• Ability to work in a team environment and support multiple customer issues at a time while prioritizing workload based on the severity of requests
• Strong curiosity and enjoyment of learning new technology
• A strong work ethic and a desire to set an example for others
• MSP or professional service experience is a bonus
• Experience designing and implementing a network topology, including strong fundamental knowledge and experience with switches and routers, understanding of firewall functions such as NAT/PAT and VPN, and experience with EIGRP/OSPF/BGP, MPLS/VPLS
• Understanding and working knowledge of Radius/LDAP/802.1x and Spanning-Tree and Port-Channels
• Experience with any High Availability concepts: HSRP/VRRP, A/A, and A/P
• An understanding of SD-WAN, QoS, and Traffic Shaping
• The ability to design detailed network drawings

Certification Expectations

• Relevant networking certification or the willingness to obtain a credential is strongly preferred, including:
• Cisco Certified Network Professional (CCNA)
• Fortinet Network Security4 (NSE4)
• Palo Alto Networks Certified Network Security Associate (PCNSA)
• Azure or AWS Networking Certifications