Tier 2 IT Support Technician — Onsite in OKC, Remote Flex

TeamLogicIT Oklahoma City; Oklahoma; Hybrid; USD 45,000 - 65,000; Full time

Job summary

TeamLogic IT Oklahoma City is seeking a Tier 2 Support Technician to deliver high-quality IT support in a mostly in-office setting with occasional remote work flexibility. You will handle calls, tickets, and onsite visits to resolve client issues and ensure customer satisfaction.

The role emphasizes detailed documentation, teamwork, and a proactive, service-oriented attitude, with a 90-day evaluation period and full-time hours.

Qualifications

• High School diploma or equivalent is required.
• A+ certification is required or preferred.
• Minimum 3 years of IT support experience.
• In-office work in Oklahoma City with occasional remote flexibility.

Responsibilities

• Answer client calls and emails with professionalism and empathy.
• Provide real-time technical support and troubleshoot customer issues.
• Monitor and manage the email ticket queue for timely resolutions.
• Occasionally perform on-site visits to assist clients in person.
• Document work thoroughly with time entries and resolution notes.
• Participate in on-call rotation after onboarding and training.

Skills

Mac/Windows/iOS/Android support

Phone support

Excellent communication

Multitasking

Empathy & listening

Education

High School diploma or equivalent

A+ certification

Tools

Windows Server

Active Directory

Microsoft 365 Admin Center

Job description

TeamLogic IT Oklahoma City is seeking a Tier 2 Support Technician to deliver high-quality IT support in a mostly in-office setting with occasional remote work flexibility. You will handle calls, tickets, and onsite visits to resolve client issues and ensure customer satisfaction.

The role emphasizes detailed documentation, teamwork, and a proactive, service-oriented attitude, with a 90-day evaluation period and full-time hours.