IT Desktop Support Specialist — Tier 2/3 Expert

Sunrise Senior Living; North Dakota; On-site; USD 60,000 - 85,000; Full time

Job summary

Sunrise Senior Living is seeking an IT Desktop Support Specialist to provide Tier 2 and 3 technical support for end users. The role involves resolving complex hardware, OS and application issues, managing incidents in ServiceNow and collaborating with IT teams across a multi-location environment.

The ideal candidate has 4+ years in desktop or endpoint support, strong Windows 11 and Entra ID experience, and hands-on HP/Dell desktop knowledge. Join a fast-paced, mission-driven IT organization.

Qualifications

• Four+ years of progressive desktop or endpoint support experience.
• Experience with Windows 11 and AD Entra ID environments.
• Hands-on support for HP, Dell, or comparable enterprise desktops.

Responsibilities

• Provide Tier 2/3 end-user support, onsite and remote.
• Troubleshoot hardware, OS, MS 365, VPN, networks and peripherals.
• Coordinate incidents through resolution with defined targets.
• Document symptoms, steps and resolutions in ServiceNow.
• Support imaging, deployment and lifecycle of desktops/laptops.
• Collaborate with infrastructure, security and application teams.

Skills

Tech Troubleshooting

Endpoint Management

Root Cause Analysis

Customer Service

Cross-team Collaboration

Tools

ServiceNow

Microsoft Intune

Configuration Manager

Windows Autopilot

Jamf

Active Directory/Microsoft Entra ID

Job description

Sunrise Senior Living is seeking an IT Desktop Support Specialist to provide Tier 2 and 3 technical support for end users. The role involves resolving complex hardware, OS and application issues, managing incidents in ServiceNow and collaborating with IT teams across a multi-location environment.

The ideal candidate has 4+ years in desktop or endpoint support, strong Windows 11 and Entra ID experience, and hands-on HP/Dell desktop knowledge. Join a fast-paced, mission-driven IT organization.